Shift Supervisor
World Security - Dubai World
Total years of experience :16 years, 3 Months
•Greet customers with courtesy and professionally
•Interact with customers via telephone, email and provide them with various information about DP World
•Monitor area of responsibility via camera surveillance
•Create contingency plan to mitigate incident occurrence.
•Receive customer inquiries and complaints and offer resolution accordingly.
•Handle dissatisfied customers in a polite and professional manner.
•Maintain / file documentation of customer inquiries and responses.
•Prepare and update daily and monthly reports on customer relation and related incidents.
•Interact with customers via telephone, email and occasional walk-in clients
•Interpret various Insurance policies to customers
•Serve as intermediary between the clients and the Insurance co.
•File Insurance policy claims and follow up of the same.
•Conduct market survey and submit compiled reports on various policies.
•Verify, enter and update all data such as insurance policy documentation.
•Assist on special duties assigned by superiors and subordinates
National secondary school certificate