Assistant Manager - IT
Maersk
Total years of experience :15 years, 11 Months
As an Assistant IT Manager, I’m responsible for Project Planning, Resource Utilization, Project Communication and smooth functioning of the project. Streamlining the process through Quality Audits and ensure continuous improvement of the project through periodic reviews and appropriate corrective actions. Single point of contact for escalations pertaining to IT related issues within the organization.
• Responsible for Delivering quality service
• Reporting directly to Group Head
• Liaise closely with other Heads of Department, Support Services and Head Office
• Close liaison with clients
• Responsible for Managing and Training all System Administrators from various countries
• Ensure that the System Administrators of each country is trained specific to their location and follow the process designed for that specific location.
• To strive to continually exceed user’s expectations and provide excellent customer care to users and clients
• To effectively communicate policies and procedures
• Understand the requirements of various centers through Town Hall meetings and analyze the possibilities of delivering it within budget.
• Single Point of contact for technical escalations
• Responsible for coordinating with Vendors in negotiations
• Part of the recruitment panel
• Generate Weekly and Monthly reports
• Analyze the trends and Root Causes
• Responsible for SLA
• Ensure that the System Admins update the patches and updates on the servers at regular intervals
• Ensure that the security is not compromised under any circumstance
• Ensure data is promptly backed up and restored when needed
• Motivate team players and engage constant sessions
• Ensure the team achieves the objectives consistently
Responsible for developing the Project Plan and manage the team’s performance. Need to secure acceptance and approval of deliverables from the Client. Responsible for communication, including status reporting, risk management and being the escalation point of contact, if the issue was not resolved by the team.
• Ensure effective integration and management throughout the life cycle of the project
• Develop and maintain detailed project plans
• Review project/program material and provide timely feedback to the team members
• Ensure project deliverables meet stated expectations for scope, quality, cost, timing, and business objectives
• Participate in decisions that impact or change project scope
• Set and manage Client expectations
• Identify risks, assess the impact and execute mitigation plans
• Identify issues, assess the impact and execute resolution
• Develop periodic reports on a variety of subjects including status, risks, mitigation plans, issues, resolution and change requests
• Develop, motivate, manage and provide leadership for team members
Providing High- End technical support for around 5000+ users on Desktops, Servers and Printer issues.
Account creation in AD
Maintenance of Domain, User Groups, and Managing User account, Security, Disk Space and Printing.
Troubleshooting Networks and Workstations.
Handled the Help Desk Team.
Actively involved in Migrating Novell GroupWise 7.0 to Microsoft Exchange 2010.
Actively involved in Installing Symantec End Point Protection on over 1500 Machines.
Managing Change Requests
Generating Weekly and Monthly Reports - Plays a major role in enhancements.
Removal of Spyware, Malwares & Viruses.
Troubleshooting Network issues
Installation of OS, maintenance & Troubleshooting PC issues
Offered excellent customer service in a pleasant and professional manner.
Installation of OS, maintenance & Troubleshooting PC issues.