Tony Younes

Successfully manages a high functioning sales team of Engineers in Qatar, UAE & Saudi Arabia.

Directly manage more than 30+ system integrator & contractor large accounts. Oversee all sales and presales while also offering supportive pre and post sales services such as technical and product education. Streamline sales projects and analyze costs and sales that produce results that consistently exceed regular sales targets. Also, attend an array of marketing events and manage company website to ensure company stays current on market trends. Additional tasks include some traveling to identify new customers, and recording and maintaining client contact information.
• Conduct persuasive technical presentations to new customers and strategically negotiate tender and contract terms to close deal.
• Liaise with peers and technical experts to collaborate in the design of custom made products and determine what new products to add to lineup.
• Increase company visibility and product promotion through securing ad placements in newspapers, magazines and online websites.

Served as Country Manager in Qatar for the following brands : Genius, Edimax, Lafeada, Divoom & Agama.
Directed and coordinated company sales functions in Qatar while developing and employing sales selling cycle and methodologies. Collaborated with cross functional departments to establish five and ten year business plans and outline the implementation of recommended short- and long-range department goals, objectives, policies, and operating procedures to enhance focus and operations. Developed and managed sales and marketing budgets, and oversaw the development and management of internal operating budgets and all other developing critical client accounts. Planned and coordinated public affairs, and communications efforts, to include public relations and community outreach to increase company visibility.
• Spearheaded the recruitment, training and supervision of staff and conducted regular evaluations to improve performance.
• Analyzed results of sales methodologies and pricing while researching new innovative methods and marketing opportunities to make process improvements and increase revenue.
• Maintained positive working relationships with vendors and distributors.

Develop and Operate the First and Only online store with delivery service in Qatar.

Managed financial and budgeting matters for company and oversaw call centre and website orders to ensure operations ran smoothly. Streamlined marketing campaigns with advertising agents and negotiated agreements with potential suppliers. Overhauled A&P budgets and promotional allocations professionally, with specific emphasis on timely delivery of information to finance / principals. Remained actively involved in recruiting for the business, conducting company evaluations and leading negotiations with potential new principals to enhance overall organizational capability and growth long term.
• Managed the development of people and the organization through effective implementation of performance management system, including individual objective setting, coaching and feedback, performance appraisal as well as training programs, recruiting and succession planning.
• Collaborated with counterparts at the principal and internally (IT, Logistics) to develop more efficient systems.

Acted as a key member responsible for 3 Apple Premium Reseller showrooms

Ensured that operations were run effectively and oversaw selection, training and scheduling of staff. Prepared annual budgets and analyzed variances to achieve financial objectives. Ensured that all operational standards and procedures were adhered to while assuring staff safety within working environment. Streamlined the approval or products, pricing and marketing strategies and displays.
• Determined changes in marketing plans and strategies through review and analysis of financial statements and departmental sales records.
• Collected customer data and requirements to align market trends and pricing.
• Remained current on industry practices and trends by attending events, workshops and participating in professional societies
.

- Greets customers in a friendly and courteous way in order to ensure they feel welcome and to contribute to a positive overall shopping experience.
- Serves customers efficiently and courteously on the shop floor or at the cash register in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.
- Ensures the effective implementation of plans, policies and procedures through leadership of the department team by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved.
- Plans and prepares staff rosters to ensure that manpower is properly allocated.
- Monitors and controls any overtime activity in order to ensure that manpower costs are minimised.
- Assigns routine and non-routine tasks and duties to Department staff in order to ensure that activities are carried out in the most efficient and effective way and customer service policies and procedures are followed.
- Manages the implementation of promotional activities to ensure that goods are properly priced and merchandised.
- Attends and/or conducts daily Department meetings in order to ensure all Department activities and events are properly understood and communicated.
- Conducts on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved.
- Assists in staff recruitment to meet sales and customer service objectives.
- Observes stock levels, maintains inventories and informs his/her direct manager of re-order requirements or personally manages re-ordering stocks, to ensure there are adequate stocks and maximum range and size availability at all times.
- Ensures that established company policy and procedure such as safe keeping policy, personnel practices, record keeping policy and loss and prevention policy is properly followed.

Worked as part time in computer repairs and assembling and sales during university