Anubhav Khaneja

National Head collections for credit cards:
✓ Collections Pan India proprietary Credit cards
✓ Collections Head Co-Branded Credit Cards
✓ Strategies & performance reporting
✓ Technology w.r.t collection systems & integration
• Heading W-off Commercial Vehicles Collections Pan India
• Leading Collections as collections SME in launching products for the bank (Credit cards, Personal Loans)
• Heading North, East & West India collections all products (Mortgage, PL, GL, EL)
• Building up collections system for internal & channel partner (Pan India) & enabling integration for real time data flow
• Part of the core team for amalgamation of Laxmi Vilas Bank portfolio & creating collections setup & strategies.

Debt collections & Strategies / Projects ( Secured & unsecured products Pan India )
Debt collections ( secured & unsecured)
Head Front- end collections Pan India

AXIS BANK LTD. INDIA MAY2013-PRESENT
Sr -Manager Collections & Strategies
Front End collections strategies with consolidation of front end telecalling all products.
Responsible for controlling flows for pool-size of 600cr with a single digit flow in RX from 300 team size callcenter.
Managing 500 feet on streets with for field collections PAN India.
Project management.
Facilitating on business decisions on front end collection strategies.
Analysing portfolio trends to ensure strict control over delinquency management and minimize net credit loss.
Identifying, exploring & penetrating new Ideas by conceptualizing & effectuating innovative strategies.
Managing transition for secured & unsecured products Pan India with our channel partner for frontend.

PROJECTS
The project considered opportunities for "quick wins" within the current operating model, the deployment of new pre delinquent and collection strategies and the medium longer term strategic opportunities that would enable to fully leverage the enhanced
analytic and position the operation more effectively in the market.
Transition & consolidation of all Pan India collections callcenter for all products to improve productivity & improving return on investments.
Segmented customer treatment on the basis of highly focused segmentation.
Good contact number sourcing & bad number cleansing for improving contact rate (RPC) in turn increasing promises to improve the overall productivity.

AXIS BANK LTD. INDIA JULY2009-APRIL2013
Manager-Collections & Callcenter management
Responsible for managing Credit cards & personal loans collections for front end with pool size of 250 cr.
Designed and implemented quality control checks for increasing efficiency.
Setting up the CRM software to enhance greater efficiency and productivity in a short span of time. It was also designed to extract the MIS, call data and quality checks.
Training new hires on Voice & Accent, Behavioural Analytics, Customer Service Concepts and Skills, Communication Skills, Team
Work and Cross Culture.
Interactions within cross function related to Process adherence, Training, new products and services.
Identification and recruitment of business partners and Team.
Part of the core team of software launch & strategies for front end including later stages (All products secured & unsecured) which is
unique in the industry.
Controlling and managing the Field Verification and Cheque pickup portfolio for the agencies and directly responsible for their
performance in Audit & Compliance related processes.

GE CAPITAL INDIA OCTOBER2006-2009
Executive-Collections
Updating EOD-reports and Sum of Cycles closing MIS to the management.
Publishing the performance of SOC CD-3.
Sharing the performance standards with the agencies as per the business benefit.
Planning schemes and contest for agency performance.
Engaging the team members to ensure stability, and consistency.

GE CAPITAL INDIA OCTOBER2005- October 2006
Sr Executive-Collections
Overseeing the Agency Management activities encompassing, appointing agencies, developing trained collectors and local
network FOR Delhi/NCR
Responsible for overall ownership of meeting and exceeding service level agreement, and other contractual obligations.
Single Point Ownership of partner/client organization
Completing all collections requirements within defined budgets.