Solution Architect
Intertec Systems
مجموع سنوات الخبرة :17 years, 3 أشهر
Solution Architect for Managed services, Pre-sales consultant Specialized in selling ITIL based helpdesk solution including HP service manager, Landesk service desk, Solarwinds web helpdesk and Custom built helpdesk for SMBs. Experience in ITIL based performance monitoring tools like APM, IT operations management (NW, Servers, Storage and business services). Competitive analysis for various ITSM and ITOPS tools.
Result driven pre-sales consultant focused on customer success and business benefits.
Good knowledge and understanding customer business services and pain areas around that. Focused on consultative value based selling by demonstrating ROI and business benefits to customer. Expertise on ITIL based process consulting for Managed services
Studies focused in application management, IT project management, information theory, computer networks, technical planning, and business case analysis. Implemented working prototypes for numerous infrastructure management tools and desktop applications.