Performing stakeholder management; working closely alongside cross-functional teams, vendors, and customers to ensure project success, as well as assisting with change management • Facilitating risk management and mitigation, identifying potential issues, and developing contingency plans to ensure project success • Administering communication and reporting, providing regular project updates to the senior management and stakeholders, ensuring project transparency, and maintaining alignment with project objectives • Collaborating with cross-functional teams to achieve timely and effective project goals while maintaining clear communication with all stakeholders • Managing project budget and requirements, ensuring successful implementation while closely monitoring project performance for continuous improvement opportunities • Supervising the workflow management for successful project execution, including planning, and managing project timelines, coordinating with technical teams, and delivering projects on time and within budget • Leading telecom projects for a UK-based client; utilizing agile methodologies and tools like Jira and Trello Conducting regular Risk, Assumption, Issue, and Dependency (RAID) analyses to proactively identify potential project roadblocks and develop effective mitigation strategies. • Planning and building complex matrix delivery organizations, comprising of dedicated and shared resources • Mapping and fulfilling customer needs by establishing requirements and utilizing operational and technical expertise to deliver exceptional experiences, resolving issues, and ensuring quality and timeliness, presenting a clear understanding of customer business context and the program's impact on successful business outcomes • Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification • Coordinating with Engineers to resolve escalated issues and improve customer satisfaction matrices, supervising the performance of field engineers and providing necessary feedback • Providing clear direction to the team on requirements, scope, timescale, cost constraints, and quality expectations
- Company industry:
- Telecommunications
- Job role:
-
Information Technology