ANUP أشرف

Restaurant Manager·foods gate company

المملكة العربية السعودية

دبلوم, Hospitality Management

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 11 أشهر

Restaurant Manager

فبراير 2023 - حتى الآن

foods gate company

الرياض، المملكة العربية السعودية

فبراير 2023 - حتى الآن

• Oversaw daily operations in a high-volume Japanese restaurant, ensuring exceptional service and guest satisfaction.
• Managed a diverse team of staff, fostering a collaborative environment to enhance performance and efficiency.
• Implemented innovative marketing strategies that increased customer engagement and boosted sales.
• Streamlined inventory management processes, reducing waste and optimizing cost control.
• Developed and maintained relationships with suppliers, ensuring high-quality ingredients and timely deliveries.
• Trained and mentored staff on service excellence and culinary standards, contributing to a positive dining experience.
• Enhanced operational procedures, resulting in improved service speed and guest feedback scores.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: السياحة والضيافة

Restaurant Manager

يناير 2022 - حتى الآن

MEDRAR INTERNATIONAL

الرياض، المملكة العربية السعودية

يناير 2022 - حتى الآن

• Strategically assessed and optimized staffing levels in alignment with dynamic service demands in a hotel/restaurant setting.
• Fostered a welcoming environment, consistently exceeding guest expectations for outstanding food and service.
• Actively solicited and analyzed customer feedback to drive meaningful process improvements and enhance guest satisfaction.
• Managed procurement of essential items, ensuring optimal inventory of food, beverages, and supplies to support seamless operations.
• Designed and executed a comprehensive business plan, effectively communicating goals and strategies to the team for successful implementation.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: الإدارة

Restaurant Manager

يناير 2012 - أبريل 2019

Nino Restaurant - A Italian restaurant

الرياض، المملكة العربية السعودية

يناير 2012 - أبريل 2019

• Analyzed hotel and restaurant operations to enhance overall efficiency and elevate service standards.
• Strategically assessed and optimized staffing levels to align with fluctuating guest demands and service expectations.
• Fostered a welcoming environment, consistently exceeding guest expectations for exceptional food and service experiences.
• Actively solicited and utilized guest feedback to drive process improvements and enhance service delivery.
• Proactively identified and addressed challenges, effectively resolving issues to ensure high levels of guest satisfaction.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: الإدارة

Assistant Restaurant Manager

أغسطس 2015 - مارس 2019

الإمارات العربية المتحدة

أغسطس 2015 - مارس 2019

Nino Restaurant
• Collaborated with hosts, waitstaff, and bussers during peak service hours to enhance guest satisfaction and streamline operations.
• Oversaw all restaurant areas, ensuring a consistently clean and inviting atmosphere that elevated the dining experience.
• Maintained strict compliance with federal, state, and local hygiene and food safety regulations, promoting a safe environment for both guests and staff.
• Proactively addressed and resolved patron concerns through effective communication and attentive listening, fostering positive relationships and repeat business.

الدور الوظيفي:: الإدارة

Restaurant Supervisor

أغسطس 2013 - أغسطس 2015

Nino Restauran

أغسطس 2013 - أغسطس 2015

Riyadh Province
• Supervised and evaluated staff performance, ensuring compliance with policies, procedures, and health regulations to maintain exceptional service standards.
• Spearheaded the implementation of innovative banners, displays, and menus, enhancing the guest experience and driving customer engagement.
• Conducted regular performance assessments to guarantee adherence to corporate standards and industry health and safety regulations, fostering a safe and welcoming environment for guests.
• Collaborated with team members to streamline operations, resulting in improved efficiency and guest satisfaction in a fast-paced restaurant setting.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: الإدارة

Waiter

أغسطس 2009 - أغسطس 2013

Nino Restauran

أغسطس 2009 - أغسطس 2013

• Expertly articulated menu items and featured specials, ensuring guests received tailored recommendations and optimal wine pairings.
• Efficiently managed the flow of service by transporting large batches of dishes to the kitchen for prompt cleaning, maintaining a smooth operational rhythm.
• Diligently cleared tables, replenished beverage glasses, and ensured a clean dining environment, enhancing the overall guest experience.
• Demonstrated a passion for hospitality by showcasing in-depth knowledge of the menu and products, contributing to a welcoming and informative atmosphere for patrons.
• Cultivated strong relationships with guests through attentive service and personalized interactions, fostering repeat visits and positive reviews.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Captain

ديسمبر 2007 - مايو 2009

Isola Di Cocco

الهند

ديسمبر 2007 - مايو 2009

• Analyzed hotel and restaurant operations to enhance overall efficiency and elevate service levels.
• Strategically assessed and optimized staffing requirements to align with fluctuating guest demands.
• Fostered a welcoming environment, consistently exceeding expectations to ensure guests enjoyed outstanding food and service.
• Actively sought and embraced customer feedback, leveraging insights to drive meaningful process improvements and enhance guest satisfaction.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Captain

سبتمبر 2005 - سبتمبر 2006

Restauran

الإمارات العربية المتحدة

سبتمبر 2005 - سبتمبر 2006

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Waiter

سبتمبر 2003 - سبتمبر 2004

Sayaji Hotel Indore

الهند

سبتمبر 2003 - سبتمبر 2004

• Gained hands-on experience in food and beverage service while working at Sayaji Hotel Indore, enhancing customer service skills.
• Assisted in delivering exceptional dining experiences, ensuring guest satisfaction through attentive service and prompt response to requests.
• Collaborated with kitchen staff to maintain high standards of food presentation and quality, contributing to a seamless service flow.
• Developed strong knowledge of menu items and beverage pairings, enabling effective recommendations to guests.
• Participated in training sessions to improve service techniques and learn about industry best practices, fostering a commitment to excellence in hospitality.
• Contributed to a positive team environment, supporting colleagues to achieve service goals and enhance overall guest experiences.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

التعليم

Consult Inn Institute of Hospitality management

يناير 2003

دبلوم، Hospitality Management

الهند

SKV-HSS

يناير 2002

دبلوم عالي، Hospitality Management

الهند

courses: Kerala state Higher Secondary board Exam in Science

Skills

Staff Management

Expert

Timekeeping

Expert

Guest Relations

Expert

Guest Service

Expert

Staff Training

Expert

STAFFING

Expert

TABLES

Expert

BANNERS

Intermediate

BUSINESS PLANS

Intermediate

CLOSING

Expert

COMMUNICATION SKILLS

Expert

HUMAN RESOURCES

Intermediate

LISTENING

Expert

PAYROLL PROCESSING

Intermediate

IMAGING

Expert

Staff Management

Expert

Timekeeping

Expert

Guest Relations

Expert

Guest Service

Expert

Staff Training

Expert

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

الهوايات والاهتمامات

Photography

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ANUP أشرف

مشاركة سيرتي الذاتية

الخبرة العملية

Restaurant Manager

Restaurant Manager

Restaurant Manager

Assistant Restaurant Manager

Restaurant Supervisor

Waiter

Captain

Captain

Waiter

التعليم

Consult Inn Institute of Hospitality management

SKV-HSS

Skills

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي

اللغات

الانجليزية

الهوايات والاهتمامات

Photography