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Anup Natu, technical support analyst

Anup Natu

technical support analyst·Workday

India

Master's degree, MBA Finance

Work experience

Total years of experience: 10 years, 0 months

technical support analyst

August 2023 - Present

Workday

Pune, India

August 2023 - Present

• Managing a queue of financial application cases, prioritizing issues based on severity and customer
impact
• Resolving financial application cases such as Procurement, Purchase Order, Suppliet Invoice Processing, Cash Management, Bank Statement Reconciliation, Account Posting Rules, Payment Settlements, OCR - Machine Learning etc.
• Troubleshooting and replicating customer issues, creating development Jira’s and
providing updates to the customers through Salesforce and Zoom calls
• Solving complex problems, driving change, and implement solutions for customers
• Handling customer escalations and making sure issues get the proper attention and
follow up. Setting customer expectations.
• Communicating to customers on issues and priorities
• Working with Product Managers, QA and Development to identify solutions or
workarounds
• Mentoring newly hired workmates
• Participating in Workdays 24/7 global coverage plan

Company industry:
Software Development
Job role:
Support Services

master data analyst

July 2022 - August 2023

Credit Suisse

Pune, India

July 2022 - August 2023

• Providing support to financial application like PeopleSoft in managing the master data
• Preparing; Reviewing various requirement & management documents namely - Business
Requirement Document (BRD), Functional Specification Document (FSD), Gap Analysis &
Change Management
• Gathered functional and supplemental requirements, defined current and future state, use
case documentation (as needed)
• Participate in scrums in the capacity of Product Owner and drive related activities
• Support in creation, amendment or closure of various chart fields in PeopleSoft like
Departments, GL Accounts, Sub-Accounts, Product Codes
• Work on re-organizing hierarchies / nodes structures in PeopleSoft & DRM
• Run PS queries and support stakeholders in clearing account or department level balances
• Create and manage PS Queries to download data from PeopleSoft
• Create Combo rules to resolve errors occurred while GL postings
• Support and close SNOW INC requests raised by stakeholders
• Adhere to audit guidelines and SOX controls, provide the requested system data to auditors

Company industry:
Banking
Job role:
Accounting and Auditing

general accountant

February 2021 - June 2022

British Petroleum

Pune, India

February 2021 - June 2022

• Managing RTR - Month Close GL Postings & Reporting Activities
• Posting GL accrual entries in SAP and JD Edwards
• Completing treasury accounting entries and preparing audit-ready journal entry schedules
• Conducting variance analysis and making notes about account balances that have
increased or decreased
• Processing payroll activities on a monthly closure basis
• Executing balance sheet assurance as per the criteria
• Closing the books by applying a period lock in SAP FBW
• Assisting and responding to questions from stakeholders and auditors
• Generating and revising SOPs and providing assistance to team members as needed

Company industry:
Oil & Gas
Job role:
Accounting and Auditing

Senior Accounting Analyst

March 2017 - January 2021

Principal Global Services

Pune, India

March 2017 - January 2021

• Worked on AP, Expense Allocation, and Metadata
• Developed and updated vendors in QuickBooks, Record PO and invoices in NetSuite & the
Sun GL System
• Followed process payments to suppliers and reconciled payments according to weekly
payment run cycles
• Created AP reports, expenditure reports for both actual and anticipated expenses
• Reviewed and processed a variety of metadata requests for additions, deletions of
department and account code changes
• Conducted yearly audit of system access
• Executed RPA Automation to prepare and deliver monthly bills to clients, saving 3 FTEs in
the process
• Led a 12-person team and executed work transitions from the US, the UK, Hong Kong,
Singapore, and Australia
• Compiled data and created monthly SLAs

Company industry:
Financial Services
Job role:
Accounting and Auditing

accountant

June 2016 - March 2017

Roadmatics

Thane, India

June 2016 - March 2017

• Managed Accounts Payables & Receivables, Bank Reconciliation, VAT-ST Calculations,
Invoicing, and other accounting activities; performed invoice auditing and updating the
petty cash book in Tally ERP 9.0, tracked daily books of accounts and published GL entries
• Calculated sales tax, MVAT, service tax, and professional tax on a monthly basis

Company industry:
IT Services
Job role:
Accounting and Auditing

Education

Dr. V. N. Bedekar Institute of Management Studies

June 2016

June 2016

Master's degree, MBA Finance

India

GPA (percentage): 70%

GPA (percentage): 70%

MMS / MBA Finance

Sir Parshuram Bhau College, Pune

June 2014

June 2014

Master's degree, Advanced Accounting and Taxation

India

GPA (percentage): 56%

GPA (percentage): 56%

Master of Commerce

Skills

Troubleshooting
Expert
Troubleshooting
Expert
Customer Care
Expert
Customer Care
Expert
Customer Service
Expert
Customer Service
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
Sharepoint
Intermediate
Sharepoint
Intermediate
Quick Books
Intermediate
Quick Books
Intermediate
Tally ERP 9.0
Intermediate
Tally ERP 9.0
Intermediate
MS Office, Windows OS
Expert
MS Office, Windows OS
Expert
Book Keeping and Accounting
Expert
Book Keeping and Accounting
Expert
PeopleSoft
Intermediate
PeopleSoft
Intermediate
JD Edwards
Intermediate
JD Edwards
Intermediate
petty cash
Expert
petty cash
Expert
reconciliation
Intermediate
reconciliation
Intermediate
month end
Expert
month end
Expert
payments
Expert
payments
Expert
monthly closing
Expert
monthly closing
Expert
accounting
Intermediate
accounting
Intermediate
tally
Intermediate
tally
Intermediate
SAP
Intermediate
SAP
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
teamwork
Expert
teamwork
Expert
Accounts Payable
Expert
Accounts Payable
Expert
Invoice Processing
Expert
Invoice Processing
Expert
Customer Care
Expert
Customer Care
Expert
Workday
Expert
Workday
Expert
Customer Service
Expert
Customer Service
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Application Support
Expert
Application Support
Expert
Customer Support
Expert
Customer Support
Expert
Testing
Expert
Testing
Expert
Technical Support
Expert
Technical Support
Expert
IT Technical Support
Intermediate
IT Technical Support
Intermediate

Languages

English
Expert
Hindi
Expert
Marathi
Native Speaker

Training and Certifications

Certifications
Certified Industrial Accountant
ICA
Jan 2013

Hobbies

  • Sketching , Trekking, Tech Savvy