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Anurag Goel, IT Support Specialist

Anurag Goel

IT Support Specialist

BNP Paribas

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Computer Science
Experience
16 years, 11 Months

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Work Experience

Total years of experience :16 years, 11 Months

IT Support Specialist at BNP Paribas
  • United Arab Emirates - Dubai
  • My current job since January 2013

Since Jan '13 associated with BNP Paribas Bank on payroll of Gulf Business Machines (GBM - UCMC company), Dubai - UAE as IT Support Officer

Highlights
• Handling System Administration duties across GCC and South Africa covering 10 branches
⦁ Responsible for Installation & Maintenance of all PCs, Laptops, Printers and Peripherals.
⦁ Attend to user problems regarding Network Connectivity, Network Access Rights, and Banking Applications.
⦁ Creation and deletion of user ID’s, Administering User Access Rights, Administering Application Access
• Super Administrator to maintain BNP employees registered with various banking applications in Central Bank of UAE portal

Senior System Engineer at NIIT
  • India - Ghaziabad
  • October 2008 to January 2013

Responsible for Installation & Maintenance of all PCs, Laptops, Printers and Peripherals.
⦁ Attend to user problems regarding Network Connectivity
Vendor Management
Direct reporting to IT Manager for all IT related escalations and queries

Working for Ambuja Cements Limited and was looking after its Infrastructure ( UPS Maintenance, server Room Maintenance etc.. ) and various other IT infrastructure Maintenance reports

Graduate Engineer Trainee at Ambuja Cements Limited
  • India - Ghaziabad
  • December 2007 to October 2008

Testing Internal developed software in VB Project and Desktop support calls

Self Employed at Business
  • India - Ghaziabad
  • June 2007 to December 2007

Taking care of my own small business of computer shop

Education

Bachelor's degree, Computer Science
  • at Technical University
  • January 2007

• B.Tech. (Computer Science) from College of Engineering Roorkee, Uttar Pradesh Technical University in 2007

High school or equivalent, Science
  • at Riverdale High School
  • April 2003

12th Standard with Science from ISCE board

High school or equivalent, Science
  • at St. Mary's School
  • April 2001

10th Standard with 72% from ICSE Board

Specialties & Skills

Service Desk
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Active Directory
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Cost Efficiency
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Root Cause Analysis
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Communications
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Active Directory Users Management
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Daily user Support
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UAE Central Bank Application Management
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Vendor Managament
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Languages

Hindi
Intermediate
English
Intermediate

Training and Certifications

ITIL V 3.0 foundation (Certificate)
Date Attended:
September 2011
Valid Until:
September 2014
Network Infrastructure - MCITP (Certificate)
Date Attended:
October 2013
Valid Until:
October 2016
Active Directory Users and management (Certificate)
Date Attended:
October 2013
Valid Until:
October 2016
Microsoft Certified Technology Specialist (Certificate)
Date Attended:
September 2011
Valid Until:
September 2014

Hobbies

  • Playing Chess, Cricket
    Won the first prize in chess competition at college Level. Selected 3 times in my old company to play intra unit Cricket Tournament. Win 1 time man of the Match prize.