Assiociate Ops
WNS Global Services
Total years of experience :8 years, 9 Months
Working as Assiociate ops for WNS, Handling E-Commerce PROCESS using latest softwares, understanding customer`s query, solving them and making customers to ease providing them the best option available for their resolution.
Tagging each and every conversation of customers with the solution or resolution provided to them.
Understanding the customer Query and solving their issues till the extent.customer satisfaction was main motto, every call was taken in polite manner n courtesy on call, calls involve lots of soft skills, also putting myself in customers shoes and resolving his issue as soon as possible providing him the best option availble
Graduation from mumbai university involves information technology subjects C# , C++ , visual basic , windos app , html 5 , asp.net little knowledge of sql