Help Desk
TekSystems
Total years of experience :5 years, 11 Months
Provided operational support (daily troubleshooting; upgrades and backups; system management, computer imaging software; installations).
•Ensure that the system imaging, application installation, and user state migrations are successful.
•Demonstrates world-class customer service skills to all users.
•Load software and peripherals that needed and not installed with migration.
•Report all issues and daily statistics to the tram lead or project coordinator.
•Help Desk Support: Windows (XP, Vista, and 7
Dean of Admissions and Registration Office at Al Jouf University, Sakaka Saudi Arabia.
•Developed Five-year plan and Academic Integrity Policy and Procedures.
•Organized and maintained office files and student records including confidential materials.
•Coded, assembled and tabulated academic information and related data including standard forms, correspondence, records, reports and statistics
•Assisted students, faculty, staff and the public by providing information and admission status.
•Reviewed and processed application forms, compute grade point averages and prepare the evaluation of transcripts
•Assisted in training and development of office staff
•Perform other duties as assigned such as
•Fixed computers and laptops and worked to configure and maintain small networks
•Provided operational support (daily troubleshooting; hardware and software upgrades and backups; system management, computer imaging software; installations).
•Provided operational support (daily troubleshooting; hardware and software upgrades and backups; system management, computer imaging software; installations).
•Fixed computers and laptops and worked to configure and maintain small networks.
Teaching high school Students
•Provided operational support in the labs (daily troubleshooting; upgrades and backups; system management, computer imaging software; installations).
Worked independently and also as part of a team.
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At that time I got ICDL Certification 2007
Right now I have done all requirements, and I am thinking about starting my research after a year or two years from now.