Area Manager
House Of Uniforms
مجموع سنوات الخبرة :17 years, 10 أشهر
• Leads the sales team to maximize the store contribution through exploiting every opportunity to drive sale, reduce the stock loss, and maintain cost control.
• Deliver the high quality of customer service by the staff by giving proper training.
• Regularly review and monitors the stock availability and inform the buyer to get the proper stocking on the right time.
• Maintain the store standard is high on at all the time without fail and occasionally reviewing the product quality which is delivered by the suppliers are meeting our requirement and if not it is raised to the next level to get high quality product at all the time.
• Handling customer complaints in good manner make sure that every customer is leaving the store with fully satisfied.
• Analyze the previous year report to understand the current year requirement of stock in each product to place proper order for upcoming Season.
• Liaising with suppliers to know about the new range of product which is going to launch in the new season to place the new orders.
Retail Management / Merchandising: Identifying suitable location / resourceful partners for business enhancement by setting up of new retail outlets organizational goals and objectives. Designing operations and manuals, KPA’s and KPI’s, Standard Operating Procedures Manual; training staff in all areas of retail - operations, company, and product and customer service. Handling space planning, leasing & visual merchandising of shop
Customer Centricity: Makes sure the business continuously develops and improves services most important to customers & continuously improves customer service based on customer feedback and industry benchmarks. Translates customer feedback into strategic improvements
Leadership: Articulates a vision that creates excitement, enthusiasm and commitment from others is a dynamic and inspirational leader and Encourages team to take responsibility for their own work. Proactively strives to retain effective staff.
Team Management: Mentoring, training & leading field functionaries to ensure sales and operational efficiency. Creating as well as sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members. Training, developing & mentoring cross-functional teams by setting higher expectations.
Business oriented: Actively finds ways of improving the business through innovative thinking and ideas
Has a vision for the future of the store and communicates this effectively to others
Develop Others: Positively strives to recognise, reward and retain effective staff
Delegates effectively to enable staff to develop new skills
• Leads Sales Managers to maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls. Delivers the high levels of motivation and development of team members and ensures individual and store compliance with all company regulations and procedures.
• Regularly monitors and reviews layouts to ensure best and worst selling lines are correctly positioned.
• Accurately and efficiently communicates any stock issues, ideas or recommendations to Operation manager or brand teams.
• Actively seeks out and exploits any additional opportunities to promote sales.
• Responsible for customer service and store sales. Ensuring the customer s focus is prioritized
• Decide seasonal store lay out and manage the stock availability, product launches and promotions whilst feeding pertinent information to brand team.
• Maintaining a high brand standards and visual displays as per the seasons CV layout and brand guide line.
• Handling customer’s complaints and grievances.
• Increasing sales and ATV & IPC (Average Transaction Value & Item per Customer).
• Keeping Track Records of Best Seller, Sales reports, new arrivals and SWOT analysis.
• Reporting stock orders and shortage to the Brand Team.
• Responsible for detecting stock loss by following company Loss Prevention policies.
• Ensuring the company policies and standards are maintained whilst the transactions are done in the form of cash/credit/exchange of merchandise/Refunds are done through Alshaya Card, discount/price overrides etc.
• Liaison with Central Warehouse team.
Manage the department Sales and make sure that team delivering the high quality customer service.
Develop the team to next lvel
Make sure that store standard is up to the mark as per the guideline given
Make sure that merchandise done as per the brand guideline and it is maintained all the time.
Deputise the store in absence of the Store Manager and Make sure that follow the instruction from Store Manager.
Make sure that standard operating procedure are followed 100% and getting green audit at any given time store audited.
Sales Manager at Debenhams Mall Of Emirates Dubai.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.