Operation Co-ordinator
Surooh Al-Marjan
Total years of experience :10 years, 5 Months
Aug 2013 to current -Surooh Al-Marjan contracting - Riyadh (Saudi Arabia)
Operation Co-ordinator
• Assist Managers in day-to-day coordination and management of business operational activities
• Monitor, control and manage business operations to meet customer expectations ad company goals
• Liaise between customer and management to ensure smooth operations delivery
• Coordinate and manage project task to ensure project delivery within allotted budget and timelines
• Ensure compliance with company standards and procedures
• Build and maintain strong customer relationship through regular meetings and communications
• Evaluate current operational performance and provide strategic plan for improvements
• Provide direction and guidance to internal teams to achieve performance targets
• Identify problems in operations process and resolve them in quickly and timely manner
• Follow standard operating procedures for efficient business operations
• Maintain clear and accurate operations documents /procedures for reference purposes
Jan 2010 to may 2013 - Muhammad Al-zafer customs clearance, international freight forwarding and Transportation - Riyadh (Saudi Arabia)
Logistics /operations executive
• Handle operations of all carriers i.e. Sea, Air and land
• Arranging space for shipments on carriers Such as vessel, Aeroplane and Truck
• Negotiate freight rates with shipping line and overseas counterpart to cover the interest of clients
• Prepare competitive quotation and submitting to clients
• Providing correct knowledge of documents like bill of lading, commercial invoice, certificate of origin
• Providing caution to clients for hazardous and dangerous items
• Meeting with clients and make them understand freight rates for different countries
• Sending pre-alerts/arrival notification and other copy of documents
• Follow up Delivery orders with customs broker
• Taking acknowledgment of quotations from clients to proceed cargo
• Coordination with messenger for documents Delivery and payment collection
• Making endorsement of document for clients to proceed customs clearance
• Liaise with port members, customs authorities for documents, Goods clearance and routine matters
• Facilitate shipment update status to customers from origin to destination
• Coordination and support to sales team and account personnel in their activities
• Work as a Marketing consultant for the assigned clients
• Keeping track record of the sales and customers complaints
• Feedback from clients for services
Feb 2004 to Dec2009 - M.Al-zafer customs clearance- Riyadh (Saudi arabia)
Customer Services Representative
(promotion within 3 months from messenger to customer service due to proven ability and learn new skills)
• Assisting clients for arranging correct documents for customs process like permission letter from ministry of industries for Hazard and Dangerous items, Exemptions and C.R
• Providing correct duty and other port dues, container deposit, freight charges, Delivery order charges to clients
• Providing assistance to clients any special request from customs Undertaking, pay underdeposit customs duty
• Explaining all demmurage and detention to clients for satisfaction
• Ensuring of containers delivery and unloading on time
• Visit account department to reconciliate statement of account
• Arranging meeting with clients to refresh business environment
• Participate in meeting with our staff to improve quality of services
June 2000 Government Gordon college-Rawalpindi- (Pakistan) Intermediate Certificate
June 1998 The city school - Rawalpindi- (Pakistan) Secondary School Certificate Skills and Competencies: • Manages and resolves conflict, grievances, confrontation or disagreements in a constructive manner to minimize negative personal impact • Knowledge of computer application to enable a system to perform specific functions languages: Excellent knowledge of Reading, writing and speaking Arabic Language Excellent knowledge of Reading, writing and speaking English Language Excellent knowledge of Reading, writing and speaking Urdu Language Personnel information: Iqama status: Transferable