IT Technical Support Manager
ACE
Total years of experience :24 years, 1 Months
1- From Oct. 2008 till now: IT Technical Support Manager in ACE
Arab Consulting Engineers (Moharram-Bakhoum)
From Aug., 2008 till now.
2- From Oct. 2006 to Feb. 2008: Computer Quality Control Manager, in Universal Group
(UNIVERSAL CO. FOR ENGINEERING INDUSTRIES)
From Oct., 2006 to jan., 2007
Production Manager, in Universal Group
For LCD's & Case's Production Line
From Jan., 2007 to Feb., 2008
3- From April 1992 to Aug. 2006: Manager, Technical Support Dept in Al-Wadi Computer Services,
(Sole Distributor of ViewSonic British International Company in Egypt)
4- From July 1994 to Sep. 1998: Senior Technical Support in Al Wadi Computer Services
5- From April 1992 to Feb. 1994: Technical Support in Al Wadi Computer Services
6- Oct.. 1989 to April 1992: ACE (American Computer & Electronic)
Technical Engineer
• Major responsibilities: - Implementing networks (infrastructure planning, hardware and software
installation "network sharing")
- Installing & operating demos of ViewSonic and Panasonic Plasma monitors,
Video Projectors, and LCD TV to several key company's clients
- Assembling Pc's (hardware & software installation)
- Providing highly qualified after-sale technical support for all computers' related
devices (for those assembled inside and outside the company as well) . This is
done in the most convenient ways either on-call or through paying technical
visits to clients.
- Supporting Local Area Network (LAN) operation in the company.
- Maintaining Internet connectivity for LAN users.
- Solving trouble shooting and network problems.
- Providing Help disk support for all (A-Wadi Co.) PC.s and personnel.
- Managing local and Internet e-mails services.
- Managing Technical Staff.
- Support Sales by Tech. Information's.
Essential Functions: 1- Very good knowledge with computer Maintenance (H/W and S/W)
2- Familiar with network structure and basic troubleshooting
3- Ensuring operating systems and computer networks run smoothly
4- Identifying and installing appropriate hardware and software Fixing
hardware and software problems
5- Training people to use an organization's computer system
6- Ensuring assembly quality control
• WORK ACHIEVEMENTS: - Planned and installed a computer network in USAID EMF Project in Dokki,
together with providing solutions for all trouble shooting and maintenance
problems.
- Planned and installed a computer network in ALWADI Service Center
- Planned and installed a computer network in Gateway. Co. in Garden City.
- Successfully adjusted and set up the internet system for several key companies.
- Exhipition organization officer.
- Representing Al-Wadi Co. in international annual exhibitions like COMDEX, Al-
Ahram.
- Providing fast and highly qualified technical support and IT services for all clients.
Graduated from the Technical Industrial Institute, 88/89 - Bachelor of Commerce, Cairo University Major: Business Administration - Marketing