Call Out Officer
Abana Enterprises Group Company
Total des années d'expérience :20 years, 9 Mois
• A part of the team of operational planning and implementation.
• Monitoring of Site(ATM) handling and taking over processes.
• Maintaining service data for further reporting and invoicing.
• Responsible for crew deployment and duty roaster to complete daily replenishment tasks.
• Dispatching of teams to replenish the ATM’s on daily basis.
• Assisting field teams in trouble shooting several issues related to ATM & CIT.
• Controlling the smooth transactions like opening and closing of tickets on ERP.
• Assisting the Call Out Technicians to complete the tasks within the described SLA (Service Level Agreement) provided by the Banks.
• Maintaining the Uptime by 98%.
• Coordinating with bank and customers to complete and run smooth operation in Western Region (KSA).
• Coordinating with HR, regarding the issues related to the field staff.
• Compiling Daily Operations Report, Overtime Reports, Allowances, Daily Uptime Analysis Report, SAMA Report and Service Calls Report.
• Responsible for the deployment of replenishment teams and call out teams on daily basis.
• Responsible for Daily Attendance, Annual Leaves planning and deployment of all the employees.
• Coordinating with Bank, CMC (Cash Management Center) and customers for smooth operations.
• Maintaining stock reports on daily basis to avoid any discrepancy and unavailability of stocks.
• Improved school leadership.
• Improved achievements by focusing on the quality of education.
• Having good relations with the parents of the students.
• Improved the discipline and education quality day by day.
• Managed 15 employees in the school quite efficiently.
• Managed accounts of school.
• Managed people, data and processes.
• Taught Grade VIII to X level students for 4 Years
One of the most senior BDE’s of the department.
• Achieving daily sales targets which leads to achieve monthly targets.
• Managed the Clients Accounts Opening and Closing process.
• Worked as an acting sales manager of 20 BDE’s in the absence of the Sales Manager.
• Excellent command on the products of the bank.
• Remarkable relationship with the clients.
• Having good repute in the department and the senior management.
• Having the ability to work under pressure and strict banking environment
• Maintained firm’s accounts for the period of 3 years.
• Reconciled the banks statements.
• Preparing of asset, liability, and capital account.
• Maintained the record of Purchases from Pakistan Steel Mills.
• Managed the import documentation with all the banks.
• Maintained the record of sales and purchases from all the clients.
• Filing of Sales Tax Returns at the end of every month.
Major Subjects are: International Economics, Monitory Economics, Agriculture Economics.