BUSINESS MANAGER
Bahrain SPC
Total years of experience :11 years, 6 Months
Outline
Acting as the first point of contact for the clients who look for the software solutions and are in need of responsive website. Educating and supervising the team for the better customer services and professionalism.
Key Responsibilities
• Standardized employee training, improved worker knowledge and increased customer satisfaction.
• Handled complex project management concerns in a productive and independent manner.
• Brought in new business connections and revenue generation opportunities by improving networking strategies.
•Work with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
•Oversaw Human Resources activities by leading planning, recruiting, selection, employee relations, payroll and benefits administration.
as a manager for the digital marketing start up bringing in new business by understanding the clients request and delivering the promised.
Key Responsibilities
•My role was to getting the word out in digital space about the brand of the client.
•Responsible for developing implementing and managing marketing campaigns for Clients.
•Coordinated with vendors with regards to website development and digital marketing.
•Increasing the business possibility by meeting up new and existing clients.
•Strong writing skills and effectively communicating the brand message
•Coordination with colleagues and contacts at all levels of an organization.
Outline
Joined as an executive and soon marched as an Assistant manager, team building, help desk support and customer support where the areas in which I excelled.
Key Responsibilities
•To manage multiple clients in relation to production support activities and change requests
•Ascertain complexity (Low, Medium, High, Urgent) with relevance to the criticality matrix
•To liaise with the IT development team and business to highlight any risks/issues during the SDLC (System development life cycle).
•Motivate, support & develop staff members to enhance & maintain the ability to adapt to the changing requirements of a continuously evolving business environment to facilitate sign off from project stakeholders based on UAT testing for release to production.
• Setup and maintenance of Intellimatch and Intellitracs plus other satellite applications that feed the core platforms.
• Perform tests and understand product behaviour, before setup in production.
• To provide assistance and guidance to users in understanding systems functionality.
• Diagnose and troubleshoot system to resolve defects.
• Facilitate development of office operations manual
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