Rhea Balanlayos

• Spearheaded the implementation of a comprehensive performance management system, ensuring alignment of individual, departmental, and organizational objectives.
• Established and monitored OKRs and KPIs, enhancing performance accountability and alignment across all sectors of Kingdom Hospital.
• Analyzed performance trends, resulting in the creation of targeted improvement plans that consistently narrowed performance gaps each quarter.
• Led goal-setting sessions and mid-year reviews, fostering a culture of continuous improvement and engagement among staff.
• Collaborated with cross-functional teams to elevate quality standards and drive operational excellence, contributing to overall organizational success.

• Conducted comprehensive audits of medical records and staff files, ensuring adherence to CBAHI and other accreditation standards.
• Analyzed data to create precise and actionable quality management documents, aligning with established policies and procedures.
• Streamlined quality management workflows, significantly decreasing the time required for accreditation readiness preparation.
• Acted as the Quality Management representative in multidisciplinary committees, providing insightful KPI analyses to drive performance improvement.
• Collaborated with cross-functional teams to enhance quality initiatives, fostering a culture of continuous improvement and compliance.
• Assisted in the development of strategic plans to optimize quality and performance metrics across the organization.

• Oversaw the end-to-end management of student applications and visa processing, ensuring compliance and efficiency.
• Implemented effective data management practices, enhancing accuracy in documentation and filing systems.
• Provided exceptional customer support, significantly improving the student enrollment experience and satisfaction rates.
• Coordinated the processing of student applications monthly, including meticulous management of visa documentation and enrollment logistics.
• Achieved high customer satisfaction by resolving inquiries and complaints promptly and effectively.
• Optimized data filing processes, resulting in improved accessibility and retrieval of critical information.