Receptionist
i-Media Advertising
Total years of experience :9 years, 9 Months
Provide general administrative and clerical support, answer telephone, screen and direct calls. Deal with queries from the public and customers. ensure knowledge of staff movements in and out of organization. Receive and sort mail deliveries. Schedule appointments, organize conference and meeting room bookings.
Responsible for producing consistent monthly sales by enrolling prospective members in the club utilizing the Sport & Health Relationship-Selling process and participates actively in the member retention process by providing an enthusiastic level of service to all existing members and supports the Club, programs, staff and members
Answered phone calls, scheduled appointments, and interacted directly with guests to ensure the highest level of customer service in accordance with brand standards. Oversaw additional receptionists and provided guidance on the delivery of services and support. Quickly identified sales opportunities and engaged in up-selling strategies
Engaged with customers to assess their needs and to identify opportunities to boost sales and to build lasting relationships. Educated on product features and benefits.