Receptionist
Al ahli driving center
Total years of experience :14 years, 4 Months
Responsible for administration work.
• Receiving files from RTA and encoding the learning permit number in the ERP SYSTEM.
• Responsible for sending all registered students to the RTA and coordinate for those files that rejected and some missing documents.
• Submit assigned monthly report to Quality Controller in-charge.
• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
• Make a recommendations and suggestions to management which may enhance efficiency and profitability within the company
• Awarded by the management as best employee for the month of July 2012.
• Coordinates with students for inquiry (call and walk- in) transactions and any responsibilities until achieving the acquired driving license.
• Preserve company assets, cleanliness of Registration Center.
• Greeted guests and processed their files from the opening, responsible to provide excellent customer service.
• Confirmed reservations for scheduling classes and test booking for very important person.
• Processed all payment types including cash, checks, debit and credit cards.
• Reports on any internal and external maintenance of Registration Center building and ground to provide a safe, clean environment and any major concerns to Registration Center in-charge.