Manager IT Services
Zameen Media(Pvt)Limited
Total years of experience :19 years, 6 Months
• Managing the IT Infrastructure of Zameen Media (Pvt) Limited globally.
• Managing the Cisco, Juniper, Mikrotik and Palo Alto Network clouds.
• Managing the 04-Call Center operations including (PRI, UAN, SIP, Layer III, and MPLS).
• Managing the VMware vSphere and clients virtualization.
• Managing the Domain Controllers and Additional Domain Controllers.
• Managing the Files Servers and Kaspersky Antivirus Solutions and Data leakage Protection solution.
• Managing the IT Infrastructure of KFC in Punjab and Federal region.
• Leading the IT Team, Prepared annual plans, strategies and IT procedures to attain objectives of the Company with cost effective approach.
• Managing the 24*7 support of Datacenter, Call Center, Regional Offices and 42-outlets in the region.
• Managing the variety of Hardware like Servers (HP, Dell), Networks (Cisco, D-Link), Point of Sale Solutions (NCR, Posiflex), CCTV (Samsung, Dahua, and Hikvision) and Power Solutions (APC, Emerson).
• Managing the VPN and NMS Solutions over the Virtualized environment.
• Managing the Microsoft Exchange server and Kaspersky Endpoint.
• Managing the Domain Controllers and Additional Domain Controllers.
• Managing the Files Server, Database Servers (Sql Server 2008) and Oracle (9.x).
• Managing the Cisco Switches (2960, 3800), Routers (1800, 1900) & ASA 5520.
• Managing the IP Tunnel, OSPF, Static Routing, VLAN, NAT and ACL over the Cisco environment.
• Supervising the Procurement of IT hardware (Laptop/Desktop, CCTV, UPS and Printers).
• Responsible for the support of security solutions and wireless including ASA, ISE and WCS.
• Demonstration of ISE (1.1.1.X), Data Center, SAP HANA, ASA, UCS Manager, UCS Director.
• Live Demonstration of UCS Energy Wise, EMC, and NetApp support to global Cisco's customers.
• Provided second level and third level IT supports to technical personnel globally.
• To review and approved the High Level Design Document for ISE.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Identified and solved technical issues with a variety of diagnostic tools.
• Followed up with clients to ensure optimal customer satisfaction.
• Worked on troubleshooting of complex LAN/WAN infrastructure.
• Answered incoming calls from end customers, distributors and corporate customers.
• Remained up-to-date on the latest technologies and solutions applicable to company products.
• Diagnosed development phase issues of (ISE, ASA, Switches, Routers and Cisco Data Center).
• Provided POC, BOM preparation and Review meetings through WebEx.
• Support on Cisco live support forums https://supportforums.cisco.com/index.jspa
• Installed and managed Local Area Networks in 32-Ministries of Pakistan for connectivity of SAP, active Directory and Security appliances.
• Managed networking devices and infrastructure across the nationwide including Data Center, Switches, Routers and Firewalls.
• Installed and Managed HP and IBM servers.
• Configured Vlans, Port Securities, Radius, STP, Rstp, and Inter Vlan routing.
• Configured static routing and dynamic routing with predefined ISMS Policies.
• Installed and configured Microsoft windows Server 2003, and server 2008.
• Configured active directory, group security policies, domain Security Policies and user Rights.
• Configured permissions, quota management, NAS drive and Windows Terminal Services.
• Configured DHCP, DNS, IIS, FTP, WDS, and Network Printers sharing and File sharing.
• Configured Symantec antivirus server with Packages Deployment.
• Ensured successful replication between various servers in different locations.
• Configured WSUS, user’s synchronization and packages deployment.
• Configured squid proxy, user creation and web filtration through webmin.
• Managed the www.pifra.gov.pk by using web tool (Dreamweaver).
• Desktop support of win XP, win Vista, win 7, win 8
• Configured system Images, system restore, raid and data recoveries.
• Managed the Bio Metric System and CCTV Security System.
• Installed the SAP-Client at workstations and domain computers.
• Documented all server and network problems and other unusual events in detail.
• Diagnosed system hardware and software problems using advanced root-cause analysis.
• Managed windows server 2003 and windows server 2008 (workgroup model and domain based).
• Managed user accounts and assigned share & security level permissions.
• Installed and maintained network and also configure the peripherals, cabling and equipment’s accordingly as per the requirement.
• Maintained the Backups of network, hardware, software, files on a regular basis accordingly as per the company policies.
• Managed the data base of server & creating new users accounts.
• Responsible for configuring & troubleshooting Microsoft outlook accounts.
• Responsible for the installation of software’s like antivirus, MS-office, Oracle, Visual Basic, Crystal Reports, adobe & acrobat reader etc.
• Responsible for maintaining the network & troubleshooting the network devices, servers and network printers.
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Implementation and administration of Microsoft Windows 2003.
• Configuration of Active directory, OU, Group Policies, Folder sharing’s and Printer sharing.
• Coordinated with vendors to resolve the hardware and software problems in the systems.
• Managed the Help desk & Desktop Support for work stations which supported Windows 9.X, 2000, XP.
• Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook E-mail, Calendaring & Scheduling. Troubleshooting of Microsoft Office Outlook database & structure problems.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
