ITSM Analyst
Ministry of Interior Qatar
Total years of experience :20 years, 1 Months
Managing ITSM (IT Service Managment) infrastructure to meet ITIL processes.
Administration, Development and Designing Change processes using CA ITPAM, CAWF
Advance expertise in CA Service Desk and BI reporting.
key responsibilities are:
Designing and Deploying 3Terra Applogic Cloud computing solution
Designing and Deploying CA management solutions
Designing and Deploying EMC Ionix Solution to clients
Designing and Deploying EMC storage architecture
i've deployed the demo of 3Terra Applogic Cloud computing at PTCL and Warid Telecom
durring my tenure at ACS Pakistan i've deployed/migrate EMS (Service Desk & ITCM) system of Warid Telecom and PTCL. also, i've worked with Ary Digital on EMC Storage platform
key responsibilities are as follows:
Designing and Deploying 3Terra Applogic Cloud computing solution
Designing and Deploying CA management solutions
Designing and Deploying EMC Ionix Solution to clients
Designing and Deploying EMC storage architecture
Designing and Deploying Fluke Network Clear Sight analyzer
expertiese are,
CA Service Desk 12.5, migration, up gradation, cross platform migration
CA ITCM 12.5, up gradation, cross platform migration
CA BrightStor backup solution v 12 & later
CA Service Catalog v 12.5 & later
CA NSM v 11.2
EMC Celera, Centera, NS series NAS
following are my key responsibilities durring my tenure in Beachonhouse Education System, also i've migrated the systems to Server 2008.
Administration and Management of Exchange 2k7 enterprise server Management of Symantec Endpoint Protection 11.0.6100 with more than 400 clients
Administration and Management of Symantec Mail security for Exchange 2k7
Managing ISA 2006 nationwide as Firewall and Proxy Server
Management of Intel Storage Array
Management of server backups using Symantec Backup Exec
Complete Recovery plans of servers using Symantec Backup Exec with Imaging technique
Microsoft File Server Administration and Management.
Blackberry Enterprise Server Administration, management and Support.
WSUS 3.0 Deployments and Management.
Data center operations and Designing.
Responsible for dealing with different vendors for technology related negotiation and implementation to meet business requirements
My ground areas of work are as follows:
Managing BLUECOAT Proxy SG 810 appliance nationwide.
Management of McAfee Enterprise Security including EPO server.
Managing McAfee Secure Mail Gateway SMG810 hardware appliance nationwide.
Management of CA NMS suite.
Management of CA DMS.
Management of Unicenter Patch Management across nationwide
Managing EMC2 Clariion Storage Area Network using Navisphere.
Managing Backups using Dell Power Vault and CA brightstore ARCserve.
File Server Administration and Management.
Blackberry BES Administration and Support.
Server Administration.
WSUS deployment and management.
Data center operations.
Enterprise Management.
OCS 2007 deployment and management
My ground areas of work were as follows:
Managing a team of 12 IT Support Engineer’s at Warid Telecom Head Office
Troubleshooting Network related issues
Coordinator in AD and Exchange mailbox Migration from old domain to new domain
General Administration and maintenance of Network.
Tasks included hardware/software support, administrative programming and compilation of local software.
Configuring 802.11b/g Access Points at various locations
Important aspects of my day-to-day performance include data back-ups, security maintenance, monitoring of equipment, network and software.
Network printer issues.
Managing and troubleshooting Print server including 4 heavy duty network printer
Installation and configuration of Windows XP, Windows 2003 .
Installation and Troubleshooting Heavy duty HP LaserJet and all in one Network Printers.
Installation and Troubleshooting Heavy duty Xerox LaserJet phaser printers.
Cabling and punching of cables on Patch panel and wall sockets.
Network cable and patch managing marking according to IEEE standard
My work areas were as follows:
Designin Infrastrucrure Windows based.
Troubleshooting Network related issues.
Server Backup/Restore related issues.
Installation and configuration of Windows XP, Windows 2003.
Installed Heavy duty HP LaserJet Network Printers.
Cabling and punching of cables on Patch panel and wall sockets.
Advance Administration and maintenance of Network.
Designing Internet Cable Network’s at various locations.