Process Associate
RR DONNELLEY
Total years of experience :4 years, 1 Months
• Generated meticulous reports and documentations detailing daily processing activities, updated
logs and submitted timely reports for supervisor review.
• Mentored and coached new hires as well as more tenured associates in shifting to complex
CRM software and applications which mainly focused on sales, customer service and analytic
to improve their overall performance and has produced excellent results with 100% effective
productivity in a month.
• Assisted customers (key customers included) through mail with payment enquires (tracking
payments, generating invoices, receipts and bills) and other complex enquires and documented
account updates.
• Maintained the overall accuracy of our SLA (Service Level Agreement) jobs with our clients to
ensure all contractual deadlines are being met.
• Achieved Trailblazer Award (2023) through efficiency and accuracy.
• Performed constant employee supervision under the guidance of the site manager.
• Honed leadership skills managing a dynamic team of 30, resulting in a 15% increase in team
productivity.
• Ensured strict adherence to safety regulations, enhance operational safety.
• Provided daily and weekly activity reports and recruited and instructed new personnel.
• Participated in implementing efficient inventory tracking systems, leading to 12% improvement
in material management.