Workshop Manager
Yokohama S.A.R.L, Lebanon
Total years of experience :8 years, 8 Months
Responsible for job allocation, flow and scheduling in the workshop, monitoring
workload subject to availability and competence of technicians to maximize
productivity.
▪ Assisting with quotations, project management, materials purchasing andquality
checks, ensuring supplies are ordered for each job.
▪ Providing oversight and check job estimates.
▪ Identifying client’s needs and demonstrating AMS's services to them, which may
involve technical descriptions of products and the way they may be used.
▪ Receiving and reviewing feedback from customers and follow up to ensure
customersatisfaction.
Audi, Kettaneh s.a.l
▪ Assisted managing constant workflow in the department with phone calls, walk-
in customers, scheduledcustomers, and emergency vehicle repairs.
▪ Helping identify mechanical problems by questioning the customer, performing
visual inspection and communicating with technicians and auto part vendors for
consistent repairs andestablishing an inventory.
▪ Providing excellent customer service with constant follow-ups, and
developing long-standing clientrelationships withrepeat business.
▪ Preparing work orders showing times, cost and labor estimates for service.
▪ Continuously increasing personalknowledge by taking provided trainings.
JuniorServiceAdvisor
Mazda, A.N. Boukather s.a.l, Jal El Dib, Lebanon Sept 2011 - Sept 2013
▪ Taking Appointments
▪ Welcoming the customer and diagnosing the car problem to deliver it
to the requested technician
▪ Following up the vehicle to be delivered on time
▪ Keeping the customer updated
courses: Institut Technique Industrielle Supérieure ITIS - Industrial Technical Institute Dekwaneh, Beirut, Lebanon. BT, Technical Baccalaureate in Car Mechanics