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Farida Aboul Naja, Virtual Assistant

Farida Aboul Naja

Virtual Assistant·Tecqify

Lebanon

Bachelor's degree, Marketing

Work experience

Total years of experience: 11 years, 1 months

Virtual Assistant

September 2021 - Present

Tecqify

Beirut, Lebanon

September 2021 - Present

-Supporting the marketing manager and marketing team with project organization.

-Performing administrative tasks to ensure the functionality of marketing activities.

-Conducting market research and analyzing marketing surveys.

-Employing online marketing analytics to gather information from the web and social media pages.

-Updating databases, spreadsheets, and inventory lists.

-Preparing promotional presentations and organizing promotional events.

-Composing and posting online content for the company’s social media page and website.

-Building strong relationships with customers.
Company industry:
Marketing
Job role:
Marketing and PR

Virtual Assistant

January 2021 - Present

Winfrey Enterprises

Beirut, Lebanon

January 2021 - Present

-Assisted clients with any administrative tasks
-Organized communication via emails and phone calls
-Managed contact lists and organized managers’ calendars
-Created and reviewed customer spreadsheets and kept online records
Company industry:
Real Estate
Job role:
Administration

Clinic Manager

August 2019 - August 2020

Shuhaibar Harik Dental Clinic

Beirut, Lebanon

August 2019 - August 2020

-Coordinated with 3 dentists and their combined portfolio of +300 patients about treatment plans
-Managed the clinic's budget, billing system, and inventory to maximize profits
-Oversaw the purchasing, maintenance, and repair of clinic equipment from 8 major vendors
-Led initiative to migrate patients database from paper to CRM tool
-Analyzed Lebanese market to identify ideal vendors of medical instruments
Company industry:
Dental Center & Clinic
Job role:
Medical, Healthcare, and Nursing

Sales Executive

May 2016 - August 2019

ABC sal

Beirut, Lebanon

May 2016 - August 2019

-Managed +20 luxury brands (IRO, Ba&sh, Maje ...) and maintained +90% of monthly sales targets
-Trained new recruits on customer service, brand mgmt. and retail analytics (incl. inventory mgmt., supply chain, and finances) topics
-Co-developed a process used by the brand representatives directed at maximizing company
profits and developing sales strategies
-Pitched new promotional events (e.g. mothers’ day event) to the store’s marketing team
-Handled daily operational tasks incl. customer service, visual merchandising, and inventory mgmt
activities
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Officer

July 2016 - December 2016

Petals and Pearls Store

Beirut, Lebanon

July 2016 - December 2016

-Assisting clients with inquiries in stores, as well as on business errands with employers.
-Scheduling team meetings with coworkers to develop teamwork strategies.
-Handling the daily finances of the store.
-Strategically positioning items in the store to increase customer engagement.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Representative

January 2014 - April 2015

Ladies Secret Store

Beirut, Lebanon

I found this job using Bayt.com

January 2014 - April 2015

-Assisting clients with inquiries.
-Promoting customer engagement through social media campaigns.
-Ensuring organization and cleanliness of the store.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

American University of Science and Technology

July 2020

July 2020

Bachelor's degree, Marketing

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

American Academy of Beirut

June 2013

June 2013

High school or equivalent, high school

Lebanon

Stafford House International College

June 2010

June 2010

High school or equivalent, Marketing

Lebanon

GPA (percentage): 70%

GPA (percentage): 70%

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EXECUTIVE MANAGEMENT
Expert
EXECUTIVE MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
REPORTS
Expert
REPORTS
Expert
SALES
Expert
SALES
Expert
STRATEGIC
Expert
STRATEGIC
Expert

Languages

Arabic
Intermediate
English
Expert

Training and Certifications

Certifications
Certified Employee Trainer
Training
customer service
ABC Lebanon

Hobbies

  • Reading, Movies,Handball and Writing.