Jad Halawi

- Building strong customer relations handling product issues, resulting in repeat business and positive word of mouth referrals and consistent follow up.
- Training and monitoring new employees, ensuring that they were properly trained on all aspects of the job.
- Assisting the branch management in tellers supervision, ensuring that all tellers were following procedures and providing excellent customer service.
- Overseeing all administrative and procurement functions of the branch, including ofce management, inventory control, and
customer service.
- Assisting the Regional Manager of Cash Management in coordinating the daily cash fow between branches in Beirut, ensuring that all transactions were completed accurately and efciently.
- Improving branch sales through consistent hard work and dedication.
- Providing a trust worthy, efcient and rapid operations process with all branch operations to front and back ofce clients.

- Participated in several product launches events inside and outside the branches, demonstrating a strong understanding of product marketing and sales strategies.
- Analyzed data to identify opportunities for improvement in the foor branch.
- Successfully implemented solutions that resulted in a good increase in sales and a great decrease in customer complaints.
- Demonstrated a strong understanding of products and services, providing customers with accurate and helpful information.
- Increased sales by offering recommendations and up-selling additional products.
- Proven ability to effectively communicate with customers and resolve payment issues in a timely and efcient manner.
- I was responsible for collecting loan payments and credit card payments from customers, as well as managing the follow-up process for unpaid payments