Banking officer
Fenicia Bank SAL
Total years of experience :9 years, 5 Months
-Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
-Performed customer transactions for money orders, cashiers checks, deposits and withdrawals, forex trading and wire transfers.
-Improved branch sales through consistent hard work and dedication.
-Increased customer satisfaction by resolving products issues.
-Identified sales opportunities and referred customers to branch partners in financial services.
-Drove operational improvements which resulted in savings and improved profit margins for the branch.
-Branch-wide administrative work, training and monitoring new employees.
-Developed and delivered engaging sales presentations to convey product benefits.
-Identified sales opportunities, securing deals with on the spot customers.
-Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
-Educated customers on use of banking website and mobile apps.
-Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
-Lead on floor branch projects and analyzed data to identify opportunities for improvement.
Thesis conducted on Conflict management in the banking sector. GPA: 3.6 / 4