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arafat zaqzouq, senior relationship officer

arafat zaqzouq

senior relationship officer·dubai islamic bank

United Arab Emirates

Bachelor's degree, tourism and hotel management

Work experience

Total years of experience: 11 years, 1 months

senior relationship officer

October 2016 - April 2017

dubai islamic bank

Dubai, United Arab Emirates

October 2016 - April 2017

Company industry:
Banking
Job role:
Finance and Investment

Relationship Officer

January 2015 - September 2016

Abu Dhabi Islamic Bank

Dubai, United Arab Emirates

January 2015 - September 2016

Fleet car financing (auto loans )

•Carefully, great new accounts

•Visit & follow up with existing customers

•Build strong relations with showrooms staff (car agencies)

Company industry:
Banking
Job role:
Sales

Sales supervisor

June 2012 - December 2014

DTK Computer FZE

June 2012 - December 2014

Dealing with power retailer(showrooms)

•Handling merchandisers and promoters(duties, sales)

•Handling sales return of our products and co operating with the customer care

•Making promotions that may increase the sales volume

•Onsite Support, going to customers and fixing and troubleshooting their systems

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

key Account Manager

December 2009 - January 2011

PC international LLC

December 2009 - January 2011

Duties and Responsibilities

•Managing all Clients in the northern emirates

•Making the quotations and receiving LPO’s for any required orders.

•Meeting and following up with all companies working with us.

•Weekly reports for the highest management

•Responsible for dealing with any sales return or defective items.

•Managing the work with deals, service centers and clients

•Handling stock orders and delivery

Job role:
Sales

Showroom Manager

October 2007 - October 2009

PC International L.L.C Designation

October 2007 - October 2009

Managing a team with diverse backgrounds to consistently provide increased
customer satisfaction

•Monitoring the salesmen inside the showroom and giving advices

•Providing technical and cost considerations for proposals to satisfy customers.

•Handling stock orders and delivery

•Daily monitoring for pending systems to satisfy customers

•Providing quotations, purchase orders and In warranty claims

Job role:
Sales

Sales Executive

June 2004 - April 2007

pc palestine

Jenin, Palestine

June 2004 - April 2007

Selling IT Items inside the malls and showroom

•Doing my best to convince the customers about our products

•Handling sales return of our products and co operating with the customer care



ARAFAT ZAQZOUQ.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Education

arab american university

July 2007

July 2007

Bachelor's degree, tourism and hotel management

Palestine

Skills

Office Work
Expert
Office Work
Expert
Supervising
Expert
Supervising
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Customer Relations
Expert
Customer Relations
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DELIVERY
Expert
DELIVERY
Expert
FINANCE
Expert
FINANCE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert
RECEIVING
Expert
RECEIVING
Expert
SALES
Expert
SALES
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
Office Work
Expert
Office Work
Expert
Supervising
Expert
Supervising
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Customer Relations
Expert
Customer Relations
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
ICDL
Jun 2006 - May 2015