Advertising Freelancer
Memac Ogilvy
Total years of experience :14 years, 1 Months
✔ Work with team in developing marketing and advertising plans including strategy, goals, budget and tactics. Develop media relations strategy, seeking high-level placements in print, broadcast and online media
✔ Maintain a keen understanding of industry trends affecting organization/clients and make appropriate recommendations regarding advertising and marketing plans
✔ Assist team in conceptualizing & implementing competitive strategies; reviewing and interpreting the competition and market information to fine-tune the marketing strategies
✔ Implement a robust Business and Standard Operating Processes, managing all aspects of business operations in order to deliver excellent customer service and support.
✔Managing the overall functioning of business operations, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
✔Significantly adding value to the company’s strategic direction while ensuring tactical execution of strategies at the key account level.
✔Building and maintain productive business relationship with key decision makers across existing client as well as prospect organizations aimed at identification/ development of new business opportunities.
✔Receiving new project briefs from Clients, analysis of the scope of work, timelines, deliverables and preparations of costs where applicable
✔Maximizing customer satisfaction through prompt resolution of business queries and qualitative service delivery, thereby generating opportunities for repeat business.
✔Practice and utilize management theories together with latest technology, market information and business know how to gain momentum in assigned services.
✔Establishing the processes and SOPs for streamlining workflow and creating team work environment to enhance productivity innovatively.
✔Inspiring customer driven culture to offer best possible customer service through behavior with the primary goal to build patronage.
✔Researching market trends and competition moves to help management take proactive steps in areas of promotions, service, pricing and positioning.
✔Managed operational and administrative functions at branch level & ensured effective customer service in line with standard procedures and controlled day-to-day branch operations.
✔Played a key role in the deft handling of customer escalations and complaints so as to resolve them in minimum possible time.
✔Led key initiatives to ensure that customer requests are processes within stipulated turnaround time. Negotiated with delinquent customers and minimized losses by and obtaining repayments.
✔ Identifying training needs and plan career development programs leading, recruiting, training & monitoring the performance of team members to ensure efficiency in operations and meeting of targets.
✔Oversee administration, ensure things run smoothly such as information and data processing, salary disbursement and office stock management.
✔Recommend several cost effective initiatives to minimize administration expenses while maintaining systematic record of expenses incurred
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✔Implemented, maintained, monitored and managed the required operational controls with regard to customer service in line with given guidelines and other procedural manuals.
Won EMDI 2015 GOLD Award for achieving 1st rank and for excellent academic performance throughout the year.