eStore web/performance Manager
Samsung
Total years of experience :15 years, 8 Months
- Launched Ecommerce platform for Samsung to kick start online sales operations from Zero to overachieving set target by 25%
- Improved all aspects of site performance including conversion rates, usability, on-site search and page speed.
- Established and managed ePromoter team achieving over 50K in revenue in 4 months through closed promotions and various customer interaction schemes
- Established and managed Samsung Rewards program achieving 5K members in the first month
- Supervising and managing Samsung.com team handling 5 websites
- Supporting sales platform managers in promotion planning and creation
- Analyzing and reporting eStore performance on all aspects and providing insights and key learnings for marketing teams
- Monitor and enhance all digital presence through various creative campaigns and fan interaction and engagement schemes on social media leading social media team
- Media planning and media booking for campaigns and reporting
- Samsung.com management achieving 20% increase in traffic in the first year
- Reporting to upper management and coordinating between HQ and local office
- Launched Samsung LEVANT social channels; achieved 10M Fans on Facebook
- CRM management through mobile push, email and SMS
- Established e-commerce infrastructure for Levant countries through samsung.com and partners websites
- Incharge of Social media content strategy for Jordan, Iraq and Lebanon
Worked at ZADD as Head of design to manage and run the creative & marketing department with the following responsibilities:
Main roles:
• Manage the team of designers, increase capacity of the division & enhance: productivity &loyalty
• Manage the relationship between ZADD and clients
• Leverage technology to enhance workflow and processes: CRM, CMS, Hardware..
• Explore new services to be offered by current or new staff
• Digital Magazine management
• Social media management for Zadd clients
At Al Marafiq I got the opportunity to work on the list of the following projects under each of which I’ve listed the different tasks which were requested to be accomplished.
- Park Plaza Complex: Al-Marafiq Investment for Construction & Operation Ltd.
(50, 000 sqm Complex for Retail, Offices & Parking)
- Snax: Al Mashrabia Trading co.
(Chain of Convenience Stores)
- Blinx: Al Watheer Trading co.
(Electronics & Home Appliances Department Store)
- Spacetoon: Manarat Al Tofula co.
(Kids Department Store)
- Bashiti: Bashiti Amman West Stores
(Home Improvement Center)
Tasks:
• Assisting the marketing team with marketing, brainstorming and advertising strategies
• Developing concepts and designing materials including newsletters, invitations, advertisements, flyers, vouchers, direct mail, postcards and coupons
• Contributing in the design artwork and ideas for verity of campaigns (teasing campaigns, awareness, sustainability and tactical campaigns )
• Presenting finalized ideas, designs and concepts
• Manage Web site updates while maintaining look and feel
• Manage and maintain graphic files, including Centre logos, photos and art, as well as sponsor logos and photos from guest artists
• Working as part of a team with printers, copywriters, photographers, other designers, account executives, web developers and marketing specialists
• Maintaining the company identity to each project
• Handling all the tasks regarding photography
(Capturing images, Processing images Creating final print images or digital files and Archiving images)
I worked at the 4D Design Studio as a senior graphics designer with the following responsibilities:
• Creating design concepts and implementing them from scratch
• Following up with the client to achieve the best output
• Web development and web interface design
• Product study to increase market penetration
• Following up with the printing press
• Supervising a team of junior designers
I worked at ZERO3 as a graphics designer, a company newly born with great future ahead of it, my tasks involved the included:
• Print jobs such as stationeries and corporate identities
• Web development and web interface design
I was required to always come up with fresh, stylish and user friendly web interfaces for our clients and help innovate new ideas of services to be included in such websites which would facilitate and enrich the viewers’ experience such as images galleries and video libraries and shout boxes.
I joined Dimension 7 as a junior graphics designer; my tasks included but were not limited to:
• Creating corporate identity designs and creative conceptual work
• Creating Diversified artwork such as brochures, poster, and packaging for products