أرافيندكومار Anandan

At the moment I'm working as an AV / VC Technician Tier 2 at Stripe India Pvt Ltd, in Bangalore. Which is a service provided by EOS IT Solutions.

-Conducting daily sweeps on the Training rooms, ATH space, Executive rooms and Speciality spaces.
-Taking care of JIRA tickets, Provide technical support during live events.
-Handling the QSYS Reflect Enterprise Manager tool for verifying the AV system health status and taking care of remote troubleshooting.
-Using the Zoom Admin tool for maintaining the zoom rooms and controlling as well.
-Using Neat Pulse tool for maintaining the Neat devices.(like firmware updation, Zoom OS updation).
-Using Appspace and Macmini PC for displaying the signage slides and videos on the floors.
-Using Soundtrack for playing the background music(BGM) in the cafeteria.
-Handling Troubleshooting and breakfixing activities on the AV / VC devices.
-Coordinating with vendors for commissioning activities on new conference rooms and digital signages.
-Moving confidence monitor's, Neat Board VC equipment and speakers from the storage room to the event space if required.
-Operating and maintaining audio visual equipment for events, conferences and meetings. This includes projectors, sound systems, microphones and video conferencing tools, etc.
-Communicating with manufacturers and vendors to arrange repair or replacement of faulty devices (RMA) and managing local inventory stores.

I was worked as an AV / VC Support Engineer L2 at Google India Pvt Ltd, in Bangalore. Which is a service provided by Astreya Inc.

- Taking care of tickets and supporting events.
- To handle AV dashboards for verifying the system health status.
- Using the admin panel to provide remote support at the end user.
- Maintaining regular inspections of all VC rooms and testing calls at the other site.
- Coordinating and supporting VC platforms such as Cisco, Life-size, Google Meet, Zoom, Microsoft Teams, Polycom, etc.
- Maintain the Exterity IPTV and the Signage Display on all floors.
- Assist with commissioning and decommissioning activities of new conference rooms and specialty spaces to the integrator team.
- To support the incident management tickets are handled according to the service level agreements (SLAs).

**Google Meet Certified Engineer**

All type of AV and VC devices are maintain and support at the client location.

All type of AV and VC devices are maintain and support at the client location.

All type of AV and VC devices are maintain and support at the client location.

All type of AV and VC devices are maintain and support at the client location.

All type of AV and VC devices are maintain and support at the client location.

AV and VC Devices Installation, configuration.

All type of AV and VC devices are maintain and support at the client location.