Operations Manager
Kenny Rogers Restaurant
Total years of experience :5 years, 1 Months
overall decision making and operations at the restaurant
Duties:
• Manage kitchen staff, dishwashing team, and service members,
• Getting involved in cooking, seating and serving alongside staff when necessary.
• Work closely with guests daily.
• Back of house inventory check
• Monitoring the cleanliness of the store
• Highly experienced in following sanitation guidelines for food preparation
-Responsible for replenishment of guest complimentary water.
-Responsible for the cleanliness and maintenance of his work area.
-Responsible for the Hotel property in the work area.
-Attends to guest calls, guest requests /guest complaints in the area assigned to him.
-Authorize to enter in guestrooms for cleaning and providing turn down services as per requirement.
-Responsible for following the standard operating procedures.
• Greeted, registered, and assigned rooms to guests
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Processed guests’ check ins and outs
• Prepared and completed room and restaurant bills
• Assisted guests’ in storing valuables in secure deposit box
• Liaised with other departments of hotel
• Handled payments through cash, cheks and credit cards
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