operations manager
TRENDS Professional & Management Development Training
Total years of experience :13 years, 4 Months
• Support the Management in developing business strategy based on market needs & trends
• Work within allocated budgets as set by the President
• Report on a regular basis to the Director of Training on current position, and future developments of clients & business development
• Research client needs by regular review of training market & trends to ensure continuous improvement of the Programs and Courses
• Identify and liaise with partner suppliers & ensure currency of registration
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company
• Development of new business, through identifying new leads, pitching our services and maintaining fruitful relationships with existing and potential clients
• Registration with various bodies, entities, & clients
• Set & attend meetings with existing & potential clients, and categorizing them based on the training category
• Attending conferences and the industry’s related events
Key objectives:
•Planning and conceptualization of innovative ideas/ways in order to increase the institute business by keeping tab on the competition.
•Local mapping of target audience and developing the plan of action accordingly.
•Identification and penetration of new market segments for attainment of targets with a view to optimize revenue and taking care of PR and branding activities.
•Responsible for executing overall business plan, lead generation and meet Revenue Targets. Presenting the Institute to potential clients through direct communication in face to face meetings, telephone calls and emails.
•Prospecting, Identifying, & generating new business and generating additional business from existing customer. Implement effective network for consistent growth and better market penetration.
Key objectives:
•Prospect for potential new clients and turn this into increased business.
•Identify potential clients, and the decision makers within the client organization.
•Research and build relationships with new clients.
•Present new products and services and enhance existing relationships.
•Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
Establishing new, and maintaining existing, long-term relationships with customers.
•Gathering market and customer information.
•Responsible for representing the product to customers.
•Managing and interpreting customer requirements.
•Calculating client quotations.
•Negotiating tender and contract terms.
•Negotiating and closing sales by agreeing terms and conditions.
•Recording and maintaining client contact data.
•Solving client problems.
•Offering after-sales support services.
Building Materials / Chemicals Division)
Key objectives:
•Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
•Visiting potential customers to prospect for new business.
•Acting as a contact between a company and its existing and potential markets.
•Negotiating the terms of an agreement and closing sales.
•Gathering market and customer information.
•Representing the organization at trade exhibitions, events and demonstrations.
•Negotiating variations in price, delivery and specifications with managers.
•Reviewing own sales performance, aiming to meet or exceed targets.
•Gaining a clear understanding of customers' businesses and requirements.
•Making accurate, rapid cost calculations, and providing customers with quotations.
Key objectives:
•Financial Consulting and Advising summarized in handling all the financial requirements.
•Assisting customers in coordination there financial issues.
•Filling out all the customers documents and send them to operation department for processing.
•Update my customer’s satisfaction by phone each month.
courses: 120 hours of (Certified Hotel Management Principles) 240 hours of (Certified Hospitality Supervision)