ارشانا Shetty

Project Manager في Qatar National Bank

• قطر - الدوحة
• أشغل هذه الوظيفة منذ يونيو 2008

Work Achievements:
-- Portfolio Management: Spearheaded Business Transformation projects that are aimed at revenue generation, cost reduction, process improvement and customer satisfaction by prioritization and implementation of strategic business and technology
initiatives of Enterprise IT Portfolio
-- Program Management: Managed end-to-end implementation of multiple programs, complex, large and medium size projects concurrently from Initiation to Closure under tight time and resource constraints following PM methodology
-- Change Management: Successfully led change initiatives through people engagement and effective stakeholder management
-- SDLC: Managed full systems development life-cycle including vendor selection, requirement gathering, design, application development, deployment and support
-- Multi cultural cross functional Team Management: Effectively led 10 to 100+ members cross functional teams (on-site and off-shore) in a multi cultural global environment
-- Process Improvement & Revenue Generation: Led Process Improvement and technology upgrade initiatives and increased revenue by 40% for the Retail Division.
-- Customer Satisfaction: Increased customer satisfaction by 60% by streamlining business processes, standardization and process automation for Back office Operations and HR Division
-- Cost Saving: Timely implemented the Compliance and Regulatory Reporting systems thereby significantly improving efficiency in AML and Regulatory Reporting
-- Integration Projects: Successfully implemented major Integration projects within time and budget with high quality deliverables where legacy systems and processes were replaced with robust IT systems including Core banking, Branch automation system, Internet banking, Corporate cash management, Salary system, CRM, Regulatory reporting and Interfaces with 10 different systems

Work Summary:
-- PMO Governance: Ensure and support the implementation of the PMO governing processes, procedures and adherence to the PMO guidelines and templates
-- PMO Improvement: Improvise project management procedures and methodology
-- Tender Management: Prepare RFP’s and manage the tendering process in liaison with the Tender department
-- Project Management: Manage the overall design, implementation, training, documentation and support of IT applications on different technological frameworks
-- Interdependencies Management: Manage dependencies between various projects by identifying and proposing alternate solutions
-- Problem Solving: Provide recommendations on effective solutions and bridge the gap between complex business requirements and technology constraints
-- Team Building: Promote a team-oriented culture through team motivation, engagement and empowerment. Direct and supervise cross functional teams
-- Relationship Management: Liaise and maintain effective relationships with all internal and external stakeholders.
-- Stakeholder Management: Manage stakeholders expectations
-- Risks, Issues and Change Management: Maintain and manage risks, issues and change registers. Follow change management procedures
-- Quality Control: Define acceptance criteria and ensure quality checks and procedures are followed.
-- Master Plan Control and Maintenance: Maintain and monitor the execution of the master plan. Monitor project performance against the baselines
-- Project Control: Track and control the project activities ensuring deliverables meet the required quality and project is within schedule and the allocated budget
-- Documentation: Create and maintain project documents like Project Charter, Project Initiation Document, Project Schedule and others
-- Progress and Status Reporting: Timely report the progress to senior management through regular meetings, status reports
-- Performance Measurement and Coaching: Mentor and coach team members and motivate them to continuously improve their services through guidance and constructive feedback