Archana Singh

• Managed end-to-end air import and export for 100+ clients across DG/HAZMAT, AOG, Military, Pharma, ODC, and
General cargo — CargoWise One, customs clearance, AWB/e-AWB processing, and last-mile delivery. Sustained
repeat business from Google, Apple, Dr. Reddys, and Tata Aerospace.
• Procured airline space across 6 international routes and analysed 1, 000+ shipment arrivals to eliminate revenue
leakage — restructured workflows driving 10% revenue growth and direct cost savings.
• Reduced loss-making accounts by 15% through systematic revenue leakage audits; drove 8% regional KPI uplift
across on-time billing, file completion, and timestamp accuracy.
• Monitored demurrage and detention timelines proactively — resolving delays before they became SLA breaches,
protecting client relationships and cost discipline simultaneously.
• Managed 3PL transport contract renewals end-to-end — rate negotiation, vendor verification, and board-level
reporting — ensuring zero gap in transport coverage and commercial continuity.
• Built and delivered operational training for incoming team members on CargoWise One, customs SOPs, and DG
handling — maintaining full delivery standards with zero disruption during team scale-up.
Air Export Operations:
• Managed full air export cycle independently — customer pickup, cargo consolidation, HAWB under MAWB, flight
booking with airlines, Shipping Bill filing, LEO coordination, and pre-alert to destination agents — zero
documentation errors across all export accounts.
• Procured export flight space from airlines and consolidators — negotiating buying rates, confirming ULD allocation,
and coordinating cargo build-up timelines to ensure on-time departure.
• Owned export billing and revenue collection end-to-end — invoice generation, freight charge reconciliation, and
discrepancy resolution — maintaining zero revenue leakage on all export jobs handled.

• Managed end-to-end air import and export for 100+ clients across DG/HAZMAT, AOG, Military, Pharma, ODC, and
General cargo — CargoWise One, customs clearance, AWB/e-AWB processing, and last-mile delivery. Sustained
repeat business from Google, Apple, Dr. Reddys, and Tata Aerospace.
• Procured airline space across 6 international routes and analysed 1, 000+ shipment arrivals to eliminate revenue
leakage — restructured workflows driving 10% revenue growth and direct cost savings.
• Reduced loss-making accounts by 15% through systematic revenue leakage audits; drove 8% regional KPI uplift
across on-time billing, file completion, and timestamp accuracy.
• Monitored demurrage and detention timelines proactively — resolving delays before they became SLA breaches,
protecting client relationships and cost discipline simultaneously.
• Managed 3PL transport contract renewals end-to-end — rate negotiation, vendor verification, and board-level
reporting — ensuring zero gap in transport coverage and commercial continuity.
• Built and delivered operational training for incoming team members on CargoWise One, customs SOPs, and DG
handling — maintaining full delivery standards with zero disruption during team scale-up.
Air Export Operations:
• Managed full air export cycle independently — customer pickup, cargo consolidation, HAWB under MAWB, flight
booking with airlines, Shipping Bill filing, LEO coordination, and pre-alert to destination agents — zero
documentation errors across all export accounts.
• Procured export flight space from airlines and consolidators — negotiating buying rates, confirming ULD allocation,
and coordinating cargo build-up timelines to ensure on-time departure.
• Owned export billing and revenue collection end-to-end — invoice generation, freight charge reconciliation, and
discrepancy resolution — maintaining zero revenue leakage on all export jobs handled.

• Oversaw comprehensive e-commerce operations, ensuring optimal inventory management for key product lines, including stock availability and order fulfilment.
• Created and implemented a yearly sales projection plan, successfully achieving 25% of annual targets within just 4 months through effective demand forecasting and strategic campaign planning.
• Generated significant incremental sales revenue by leveraging targeted digital marketing campaigns across platforms such as Google Ads, Instagram, and Facebook.
• Collaborated with cross-functional teams to enhance supply chain efficiency and streamline logistics processes, preparing for a seamless transition into supply chain and freight forwarding roles.
• Developed a strong understanding of inventory control and demand management, positioning myself as a valuable asset in supply chain operations.

• Managed end-to-end inventory for a key product line — achieved 3% of annual targets within 1 month via targeted
digital campaigns, driving ₹2.8 Lakh in incremental sales revenue.
• Handled warehousing operations end-to-end — product packaging checks, dispatch coordination, customer
payment processing, last-mile delivery to small stores, FIFO inventory management, and quality control
inspections.

• Delivered 5 qualified inbound leads through A/B tested email marketing; presented competitor analysis and market
demand research to the board.