CUSTOMER SERVICE EXECUTIVE
PRIME MEDICAL CENTER
Total years of experience :18 years, 5 Months
Provides information in response to queries about the clinic services, and handles and resolves patient complaints • Manages and schedules doctors' appointments via the clinic Information System • Directs patients and visitors to appropriate areas in the clinic • Handles telephone calls and messages; assists callers by providing necessary information about the clinic. • Generates timely and accurate bills, receipts and refunds • Collects cash, updates patients' accounts, and manages all relevant billing processes Checks the eligibility of credit customers. • Checks for limits, if any, for corporate clients and also for covered/ uncovered treatments • Checks for pre-authorization of specific treatments whenever required • Generates cash summary and reports • Performs daily reconciliation of collection summary with cash remittance
RECEIVING PATIENT IN FRONT OFFICE BY WELCOMING AND GREETING. IN CHARGE IN BILLING, RECEIVING PHONE CALLS FROM PATIENT FOR APPOINTMENT AND INQUERIES, PREPARING DOCTORS APPOINTMENT FOR THE DAY. PREPARING, FILLING AND RELEASING LABORATORY REPORTS OF PATIENTS. IN CHARGE IN PROCESSING INSURANCE APPROVAL
WELCOMING GUEST AND ESCORTING GUEST TO THEIR TABLE, INTRODUCING PROMOTIONAL ITEMS, FACILITATES CLASSROOM, CONDUCT TRAINING TO THE NEW STAFF, CONDUCTING TRAINING FOR THE NEW UPCOMING M.I.T
OUTBOUND SALES AGENT, MAKING SALES THRU PHONE, COLLECTING CORRECT INFORMATION AND DETAIL FROM CUSTOMER
SELLING APPLIANCES AND MOTORCYCLE, IN-CHARGE OF PROVIDING INFORMATION TO CUSTOMERS, DEMONSTRATING PRODUCT, ASSUAGING DISSATISFIED CUSTOMERS BY REFERRING PROMPT RESOLUTION, FACILITATES CUSTOMER BUYING EXPERIENCE, FACILITATES PROCESSING OF CREDIT APPLICATIONS, EDUCATES CUSTOMERS BY EXPLAINING PRODUCT WARRANTIES, MAINTENANCE AND TIPS, PROMOTES SALES, MAINTAINS SAFE RECEPTION AREA, KEEPS DOCUMENTS, RECORDS AND REFERENCE
SELLING APPLIANCE, IN-CHARGE IN DEMONSTRATING PRODUCT, EDUCATES CUTOMER BY EXPLAINING PRODUCT WARRANTIES, MAINTENANCE, PREPARE MONTH END REPORT
