Sales Administrator/Customer Service Representative
Al Futtaim Exova LLC
Total years of experience :6 years, 8 Months
• Recording the details of the enquiry received through mail, phone or verbal communication in the sys-tem using CRM. Collecting more information about the company and the requirements.
• Ensure that system is updated with all pertinent client information, their requirements etc.
• Preparing quotation with the exact price, turnaround time and payment method, on approval from the manager forwarding the quotation to the client.
• If inter laboratory testing involved requesting for the quotation from other establishments and quoting to the client accordingly.
• Handle customer queries.
• Tracking LPO’s to ensure that they are scheduled and sent out on time.
• Arranging internal test schedule.
• Internal co-ordination with the accounts department, logistics department, sample reception depart-ment and the laboratory to ensure committed dates are adhered to.
• Managing Cash Clients and credit Clients effectively.
• Tracking payments.
• Scouting for potential customers.
• Writing up accurate sales correspondence to clients.
• Building professional and productive relationships with the clients.
• Upholding the company’s good reputation and brand, when communicating with the clients.
• Recording the details of the enquiry received through mail, phone or verbal communication in the system using CRM. Collecting more information about the company and the requirements.
• Ensure that system is updated with all pertinent client information, their requirements etc.
• Preparing quotation with the exact price, turnaround time and payment method, on approval from the manager forwarding the quotation to the client.
• If inter laboratory testing involved requesting for the quotation from other establishments and quoting to the client accordingly.
• Handle customer queries.
• Tracking LPO’s to ensure that they are scheduled and sent out on time.
• Arranging internal test schedule.
• Internal co-ordination with the accounts department, logistics department, sample reception department and the laboratory to ensure committed dates are adhered to.
• Managing Cash Clients and credit Clients effectively.
• Tracking payments.
• Scouting for potential customers.
• Writing up accurate sales correspondence to clients.
• Building professional and productive relationships with the clients.
• Upholding the company’s good reputation and brand, when communicating with the clients.
Sales Support
• Maintaining high level of customer service in handling client inquiries.
• On enquiry sending pro forma invoice/ quotation to the customers.
• Following up for the purchase order and discussing about payment term.
• On receiving the purchase order making arrangement for the timely delivery of goods.
• Sending delivery note to the customer and transporter.
• After ensuring the delivery, sending invoice, packing list to the customer.
• Following up customer payments.
International Purchasing
• Preparing re-order level depending on previous stock and sales.
• Preparing re-order list for the coming month
• Sending enquiry to the potential suppliers and asking for quotation.
• After negotiating the price and payment terms asking for pro forma invoice
• Placing Purchase Order on the selected suppliers
• Asking for shipment schedule, Invoice, Packing list and B/L copy.
• If needed sending the documents for insurance cover to the Insurance agents
• Tracking the original documents from the supplier, enquiring the ETA from the shipping Company.
• Handing over the documents required (Invoice, packing list certificate of origin) to the forwarder for the shipment clearance.
Warehouse and Logistic functions
• Monitoring Stock on daily basis and providing updated stock movement to Sales Department
• Tracking the fast moving and slow moving products
• Asking for shipment details, invoice, packing list and bill of lading from the suppliers.
• Preparing required documents for shipment clearance and coordination with the shipping line till the material is delivered to our warehouse.
• Preparing Letter of Credit if required.
• If re-export, guiding till shipment delivered.
• Negotiation of freight charges with shipping or courier companies.
• Documentation - Legalization of shipping documents with Chamber Of Commerce/ Embassies
• Connecting with potential exporters & providing information about services offered.
• Coordinating with inspection team to follow-up for testing
• Uploading inspection / test results in system & drafting certificates
• Follow-up for customer payments.