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Catherine Santos, Secretary

Catherine Santos

Secretary·Expatriate Law

United Arab Emirates

High school or equivalent, Certification Office Fundamentals / Secretarial

Work experience

Total years of experience: 21 years, 6 months

Secretary

May 2022 - December 2022

Expatriate Law

Dubai, United Arab Emirates

May 2022 - December 2022

Temporary contract
Reported to Partner, in-charge of UAE branch; provided executive personal assistance; handled diary management; arranged meetings and consultations; conducted client care and client onboarding; prepared various office correspondence, documentations and bundles to be reviewed by counsels and courts in England; take notes/minutes of meeting when required; coordinated monthly billing process; update Quill system and HubSpot application; handle internal and external queries via phone or email; manage office and general requirements.
Company industry:
Law Firm
Job role:
Legal

Senior Secretary

June 2015 - May 2021

Royal Jet

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

June 2015 - May 2021

HR and Administration Department as Administrator (from 2018 to present)
Handled Employee Relations; involved in activities such as recruitment, on boarding, off boarding, events coordination, benefits and compensation; prepared Department/Company communications, staff letters, updating policy manual; in charge of department filing including personal files, contracts, departmental forms and other documents including audit requirements.

Executive Office as Senior Secretary (from 2015 to 2018)
Provided administrative assistance to C-level executives and Company Directors, and when required the MD, Board and Chairman; ensured smooth office workflow; managed executive diaries and travel itineraries, petty cash and expense claims; prepared correspondence and reports, collated documents, maintained efficient filing system; attended meetings and prepared minutes; filtered all visitors and telephone calls.
Company industry:
1390
Job role:
Human Resources and Recruitment

Project Secretary

September 2013 - June 2015

Technip - France, Middle East

Abu Dhabi, United Arab Emirates

September 2013 - June 2015

Lead Secretary assigned to Client ADMA-OPCO, Umm Lulu Project - Package 2
Reporting to Senior Project Manager / Project Head; managed effective diary management and travel arrangements of project managers; coordinated external and internal meetings; handled effective filing system both electronic and hardcopies; arranged all office requirements of on boarding employees. As lead secretary of the project, coordinated with consultant and consortium offices and overseeing support team including drivers, office assistants and secretaries including schedules and timesheets.
Company industry:
Oil & Gas
Job role:
Secretarial

Project Administrator

August 2009 - December 2011

MAB Facilities Management

Abu Dhabi, United Arab Emirates

August 2009 - December 2011

Assigned to client ALDAR Business Unit Manager / Project Head overseeing Injazat Data Center FM Project; handled diary management and prepared various correspondence and reports; administration of FM team(Admin, Technical and Cleaning) Admin activities such as timesheets, timecards, overtimes, new joiners’ orientation, scheduling leave applications, prepared checklist, site forms, monitoring of access cards; Finance related activities such as petty cash, tracking payments and expenses, cheques distribution; FM activities such as coordinate with suppliers, managed Auditorium calendar, monitoring site equipment schedule.
Company industry:
Facilities & Property Management
Job role:
Administration

Executive Secretary/PA

May 2009 - July 2009

Kanoo Group

Abu Dhabi, United Arab Emirates

May 2009 - July 2009

Temporary post (reliever of PA on annual leave) directly reporting to the Senior Area Executive, HE Mohamed A.L. Kanoo
Ensured business and artistic daily workflow run as smooth as possible; managed complex diary; coordinate extensive travel arrangements; handled petty cash, expense and insurance claims and various payments; maintained contacts database and record keeping system, correspondence, email responses and reports.
Company industry:
Heavy Industry & Metallurgy
Job role:
Secretarial

PA / Administrative Assistant

February 2007 - January 2009

First Gulf Bank

Abu Dhabi, United Arab Emirates

February 2007 - January 2009

Directly reporting to the Senior Vice President - Real Estate
Ensured SVP’s smooth office workflow; handled diary management & travel arrangements, petty cash and expense claims; prepared presentations for Executives and Board of Directors meetings; filtered all visitors and telephone calls; resolved customer complaints whenever required otherwise delegate to correct personnel; maintained contacts database and filing system; assisted Finance and Sales Managers, and sections such as Maintenance, Freehold & Leasehold and other Real Estate branches located in Dubai, Sharjah and Al Ain.
Company industry:
Real Estate
Job role:
Secretarial

Executive Secretary

July 2004 - January 2007

Global Business Enterprises

Abu Dhabi, United Arab Emirates

July 2004 - January 2007

Directly reporting to the CEO and assisted company Board of Directors, Marketing Manager and Finance Manager; handled diary management; coordinated travel, hotel and visa arrangements; set up executive meetings including Board meetings and accurately take minutes of meeting; processed multiple phone calls simultaneously covering three different telephone numbers dedicated to Global Events, the Summit and GBE telephone lines; maintained effective record keeping system; handled courier services; gathered data and compiling various reports and conducted projects and assignments as required; assisted in recruitment, sales blitz and events management; ensured smooth daily office operations.
Company industry:
Media Production
Job role:
Secretarial

Front Desk Agent /Business Center Secretary

September 1999 - April 2003

Le Royal Meridien (formerly Abu Dhabi Grand Rotana Hotel)

Abu Dhabi, United Arab Emirates

September 1999 - April 2003

Front Desk Agent / Business Center Secretary
Provided 5-star guest services and efficiently handled all guest queries and requests; welcome and proficiently check-in and check-out guests as per the hotel standards; promptly and pleasantly handle telephone calls and guest messages; accurately processed and balance postings for each shift; handled cash float; ensured maximum sales for in house facilities and promoted loyalty scheme; handled room reservations.

Business Center Secretary
Assisted guests for all secretarial requirements, courier services and flight bookings/reconfirmations; prepared welcome letters correspondence; ensured Business Center office is well equipped and all apparatus are effectively functioning; monitored requirements and provide assistance for special events, meetings and functions at the Business Center.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Telephone Operator

July 1997 - September 1999

Al Bustan Rotana Hotel

Dubai, United Arab Emirates

July 1997 - September 1999

Ensured a prompt, courteous and efficient handling of telephone calls from guests, internal and external calls using the switchboard facility; provided dependable level of service on wake-up calls, message handling and paging system; performed admin duties such as filing, preparing vouchers, CID reports; monitored fire alarms and responded to alarm signals received; acted as reliever for Business Center Secretary whenever required.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Cora Doloroso Career Center

September 1993

September 1993

High school or equivalent, Certification Office Fundamentals / Secretarial

Philippines

Completed

Skills

Customer Service
Expert
Customer Service
Expert
Diary Management
Expert
Diary Management
Expert
Customer Service
Expert
Customer Service
Expert
Written Communication
Expert
Written Communication
Expert
Interpersonal Skill
Expert
Interpersonal Skill
Expert
Email Management
Expert
Email Management
Expert
Human Resources
Expert
Human Resources
Expert
Arts Administration
Expert
Arts Administration
Expert
Administration
Expert
Administration
Expert
Executive Assistance
Expert
Executive Assistance
Expert
Speed typing
Expert
Speed typing
Expert
Microsoft package
Expert
Microsoft package
Expert
Project Management
Expert
Project Management
Expert
Analytical Skill
Expert
Analytical Skill
Expert
Office Administration
Expert
Office Administration
Expert
Executive Office Administration
Expert
Executive Office Administration
Expert
Executive Calendar Management
Expert
Executive Calendar Management
Expert
Executive Administrative Assistance
Expert
Executive Administrative Assistance
Expert
External Relations
Expert
External Relations
Expert
Travel Management
Expert
Travel Management
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
materials
Beginner
materials
Beginner
typing
Expert
typing
Expert
office management
Expert
office management
Expert
purchasing
Intermediate
purchasing
Intermediate
marketing
Beginner
marketing
Beginner
procurement
Beginner
procurement
Beginner
office work
Expert
office work
Expert
minutes
Intermediate
minutes
Intermediate
outlook
Intermediate
outlook
Intermediate
mail
Intermediate
mail
Intermediate
Order
Intermediate
Order
Intermediate
Quotations
Intermediate
Quotations
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Communication Skills
Expert
Communication Skills
Expert
Administrative Support
Expert
Administrative Support
Expert
Coordination
Expert
Coordination
Expert

Languages

English
Expert
Tagalog
Expert

Training and Certifications

Certifications
Effective Communication for Professional Secretaries
Cora Doloroso Career Center
Sep 1993 - Sep 1993

Recommendations

Thuraya Al Tamimi

Jun 2021

Jun 2021

Resourcing Section Head•Manager

This is my personal recommendation for Catherine. Until just recently, I have been working with Catherine for over five years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. I remain impressed with her driven work ethic and ability to work creatively under pressure. During the time we worked together, her skills and understanding of the company’s brand and mission helped our team successfully run several tasks and projects. In addition to her impressive work ethic, Catherine is also a great team member and a humble employee. She has a great attitude and is always willing to help another colleague. I am confident that Catherine will be a great asset to any organization she joins.