Senior process associate
Accenture - India
Total years of experience :7 years, 4 Months
1. Assisting Business client with business concern related to port in and port out.
2. Assisting customers with number change query as well as adding a new line queries.
3. Assisting customers with order status and pacing new order for devices.
4. Troubleshooting technical issues.
5. Escalating as well as transferring cases to relevant team.
6. Leaving remarks on account.
7. Creating multiple tickets according to cases and documentation of cases as well as transferring of
1.. Greeting customer and assure them to fix their issue on chat and Email
2. Assisting customers regarding product and service of client.
3. Assisting customer with their delivery as well as refund queries.
4. Providing technical support to customer regarding any technical issue with clients application.
5. Educating about prices and policies of company.
6. Escalating cases to expert team.
7. Replying on customers email and sending carrier update on email to customers.
Technical support executive
1. Providing support to Norton customers
2. Helping customers in placing and purchasing of Norton software
3. Solving technical issues of customers
4. Selling company's products
5. Taken Remote access of their devices
6. Helping with purchasing of product
7. Educating about different subscriptions
8. Escalating cases
9. Arranging a call back
10. Follow up on call back cases
1. settle the claims
2. coordination with insurance company
3. making customer to complete the documents
JOB DUTIES
1. taking care of finance operations for global export activities as well as domestic market.
2. playing active role in developing optimum cost parameters for organization.
economics honours after completion of one year b.com. 2 years of honours on the basis of previous years marks
