أريج الزعبي

* Provide support and assistance to the Chief Personnel Division

* Generate routine reports on time and attendance and leave for management perusal.

* Carry out reporting of payroll information as requested by management.

* Prepare all related forms and documentation for loan applications as requested by employees ensuring compliance to AMF procedures.

* Prepare and update records of all benefits for employees and carry out all administrative activities for the payment of same upon verification of documentation in accord with AMF procedures and guidelines.

* Process requests for official district records, including maintaining log of requests for records

* Renewing employees contracts

* Receive, direct and relay telephone messages and fax messages

* Prepare recruitment and new-hire packets

* Obtain job specifications of vacant positions in order to initiate the recruitment process for assigned grades

* Coordinate and schedule initial interviews and utilize assessment tools in accord with AMF’s recruitment policy to select the best candidates to be sent to relevant departments for further interviewing

* Make preparations for admin committee meetings

* Perform day to day Personnel Administration tasks pertaining to the employees such as record keeping, leaves, maintenance of personnel files, attending to employee queries etc in order to facilitate effective operations of the department.

* Issuing letters to staff addressed to external parties such as banks

* Provide word-processing and secretarial support

* Type confidential documents on a word processing system

* Organizes work by reading and routing correspondence; collecting information; initiating telecommunications

* Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

* prepare reports for managers elsewhere within the organization;

* provide authorized information from the employee's personnel records when requested by Audit bureaus and finance companies. * Inform job applicants of their acceptance or rejection for employment

 Maintain effective relations with all tenants in order to ensure they are aware of their rights and responsibilities.
 Maintain administrative procedures in order to ensure an effective and efficient office environment.
 Provide administrative support to the department
 Coordinate and facilitate the smooth introduction and integration of new tenant including sharing our range of property services, facilitating tenant requests and ensuring understanding of our policies and standards.
 Provide and improve customer care services to internal and external to delight and exceed expectations
 Pro-actively build and strengthen relationships with tenants through regular communication and multiple feedback channels.
 Investigating and responding to client complaints.
 Distribute visitor cards to tenant’s visitors who pre-registered in our system in order to facilitate their movement inside the building

 Communication with customers on daily basis.
 Make daily reports ( daily opened account, daily closed accounts, blocked & deblocked accounts)
 Following up with customers and reporting to branch manager (weekly).
 Maintaining soft and hard documentation of customers’ records.
 Researching new marketing trends.
 Managing the relationship between the departments within the bank.
 Sourcing new relations to the bank (new customers).
 Ensure Turnaround Time (TAT) for customers’ requests.
 Applying for personal loan, auto loans, housing loan credit cards, letter of grantees and opening all kind of accounts and deposits for our retails proposition.
 Ensures a high level of customer service Monitoring Competitor activities Investment referrals
 Implement and support direct marketing programmes
 Implement local short term promotions
 Monitor competitor activity and provide timely feedback
 Liaise with local and Middle East area staff and ensure adequate operations support

customer service position requires high communication skills in order to solve problems which face our client. Also it requires to work under pressure independently or in a team to accomplish 130% of daily works to enhance the organization(bank) performance to:
•Ensures all customers are getting the right services in the bank.
•Maintains long relationship with customers
•Following up with customers requests and reporting all complaints to operations manager on daily basis.
•Applying for personal loan, auto loans, housing loan credit cards, letter of grantees and opening all kind of accounts and deposits for our retails proposition.
•Maintain customers’ satisfaction
•Understand customers’ needs to give the right solutions for them.
•Team work and team spirit was part of the Enhancement flow of the clients

•Communicate with customers and know what their need is.
•Trained as customer relationship officer (CRO)
•Trained on how to calculate the personal loan, car loan and housing loan for clients.
•Trained in the credit department (retail, corporate).