Senior business Development Manager
BLS international services
مجموع سنوات الخبرة :18 years, 6 أشهر
With operations across United Arab Emirates and worldwide specializes in
providing outsourced visa and other consular services to various embassies
and consulates as well as Ministries of Foreign Affairs in Different Countries.
The primary accountability of my role is to improve revenue by identifying new
governmental and non-governmental clients.
Duties:
• Builds a market position for the organization by locating, developing, defining,
negotiating, and closing business relationships with various country diplomatic
missions present in UAE, Middle East and other countries including various of
Ministries of foreign affairs worldwide.
• Identifies trendsetter ideas by researching industry and related events,
publications, and announcements for promoting business opportunities that will
maximize revenue for the entire organization.
* Research and identify new business opportunities - including new
markets, growth areas, trends, customers, partnerships, products and services
- or new ways of reaching existing markets.
• Analyses, plans, propose innovative strategies of acquisition of contracts
with various country missions.
• Screens potential business deals by analyzing market strategies, deal
requirements, potential, and financials; evaluating options; resolving internal
priorities.
• Closes new business deals by coordinating requirements; developing
and negotiating contracts; integrating contract requirements with business
operations.
• Enhances organization reputation by accepting ownership for accomplishing
new and different requests; exploring opportunities to add value to the
organization.
Responsible for developing an existing business and solicit new business
through new lead generation, sales marketing and through traditional and nontraditional sales techniques.
Moreover, booking, selling, planning and coordinating all special social
events while assuring the highest level of customer service. Generating
revenue, establishing new accounts, monitoring booking space, booking
repeat business while keeping quality consistently high, conducting catering
sales presentations.
Duties:
• Develop a positive working relationship with existing customers for repeat
business.
• Explore new business opportunities with potential customers.
• Research and identify new business opportunities - including new markets,
growth areas, trends, customers, partnerships, products and services - or new
ways of reaching existing markets
• Seek out the appropriate contact in an organization
• Think strategically - setting aims and objectives in order to develop and
improve the business
• Work strategically - carrying out necessary planning in order to implement
operational changes.
• Discuss promotional strategy and activities with the marketing department.
• attend seminars, conferences and events where appropriate
• Keep abreast of trends and changes in the business world.
Responsible for managing company assets, providing leadership to all staff,
establishing business goals, advising the board of directors on organizational
activities, overseeing and streamlining daily operations, improving staff
performance, and executing special business projects.
Call Center Management, responsible for leading, motivating and developing
the Sales and Support Advisors to ensure the effective and efficient running of
the Call Centre and a great customer experience.
Duties:
Sales & Marketing
• Ensuring the effective and efficient running of the Call Centre.
• Ensuring that all customers have the best possible experience.
• Ensuring the effective and efficient respond to online queries received via email and social media.
• Ensuring that the Call Centre team KPIs are met.
• Handling and resolve complaints relating to the Call Centre in a professional
and effective manner.
• Collate, analyze and utilize call statistics to manage and improve the sales performance of the Call Centre team.
• Ensuring all members of the Call Centre Team are fully informed of targets and current sales positions as well as reaching the target.
• To create weekly MI reports, monthly board reports and any other adhoc reports requested by the Management.
• Support other areas of the business as required with outbound calling to customers.
People / Management:
• Delegating tasks as and when appropriate to team members to ensure the
effective and efficient running of the department.
• Developing staff through coaching, advice and motivational techniques to help the Call Centre and customers Services teams to maximize the potential for revenue development from both inbound and outbound calls.
• Holding regular one-to-one meetings and performance reviews with the Sales
and Support Advisors.
Responsible for the development and implementation of an annual, strategic, special events calendar that ensures the efforts, resources and the volunteer time are utilized in a manner that provides the greatest return to the
organization. Ensures that all events are planned to capture the attention
of the intended audience and the media. Manages the production of each event ensuring all appropriate sponsorships are achieved and all retails are managed in a creative, timely and cost efficient manner.
Duties:
• Organizing corporate sales promotional initiatives.
• Maintaining and developing relationships with corporate clients and agencies
to ensure maximum exposure and increase revenue
• Ensuring personal presentation is of the highest standards at all times to
project a professional image to clients
• Develop and increase business by following up on potential leads with face to
face presentation and meetings with corporate clients.
• Oversees current offerings and comes up with initiatives for new products or
services
• Oversees the creative development of promotional materials, website
content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and
other services to help marketing projects come to fruition.
• Handling a special projects such as “Dubai Passport program” which
containing more than (52) places and shops in Dubai and other Emirates,
gives special offers and discounts for all passports holders such as (Jovial,
PureGold, Damas, Wild Wadi, Saleh Bin Lahj Group of restaurants….
01 May 2004 till 31 October 2007: * Radisson SAS Resort Sharjah - UAE
Secretary to Governmental Affairs
Sales & Reservations Department.
Responsible for Corporate and Government department room and meeting
rooms sales for the hotel.
• Working with the Marketing team to identify new markets andbusiness
opportunities and increase sales.
• Represent Hotels in events and exhibition.
• Implements the sales action plans related to my market areas.
• Conducting daily sales calls and arrange site inspection trips to hotels by
corporate clients.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of sales team to acquirenew
business and/or close on business.
• Able to supports hotels service and relationship strategy, driving customer
loyalty by delivering service excellence throughout each customer experience.
• Accompany sales team on sales calls to potential clients to assist in
development of the account and to access the effectiveness and sales skills of
the sales person.
• Targeting key accounts potential for the hotel especially government entities.
• Building and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls, entertainment, trade
shows, etc.
• Acquiring and developing new business accounts and preparing sales
proposals for clients in both Arabic and English.
Continuing Education: Studying at Al Baath University (Marketing & E-commerce Degree)
University Degree: Higher Diploma of Business Administration