Senior Manager Quality & Patient Experience
Dhaman Health Insurance Hospitals Company
Total years of experience :11 years, 3 Months
• Create and execute operational plans to guarantee that organizational goals are fulfilled
• Supervise the everyday operations of the organization and guarantee compliance with quality policies and procedures
• Screen and analyze operational execution measurements to distinguish ranges of advancement
• Lead and oversee cross-functional groups to guarantee practical venture completion
• Create and keep up operational arrangements and strategies
• Build up and keep up connections with key partners
• Create and actualize procedures to guarantee consumer fulfillment
• Develop and execute corporate-level strategies to drive business growth and profitability
• Analyze and evaluate competitors to distinguish development openings
• Create and actualize techniques to optimize organizational structure and forms
• Screen and analyze industry patterns to recognize potential openings and risks
• Develop and implement strategies to improve operational efficiency
• Foster a patient-centered healthcare culture and service excellence across the hospital while improving patient experience and patient relationships with medical staff
• Established committees to work on Patient Counseling and Guidance, psychological support for staff and patients, and social responsibility
• Work on the Balance Score Card to develop the hospitals strategy
to raise efficiency and reduce gaps
• Conducting survey research to present all patients opinions and analyze them in coordination with the various internal departments to raise performance measures
• Promote professional development to build a patient-centered workforce with human resources and develop operational programs
• Ensure compliance with JCI standards and requirements for the construction and operation of hospitals in cooperation with the medical, operational and nursing department
• Collaborate with risk management in the form of high risk analysis in accordance with risk management standards
• Set performance measurement standards for all operational departments related to patient service, communication unit, customer service, nursing and medical staff
• Identify the results of statistics and measurement standards to identify gaps and measure the extent of improvement and development, work to improve or complete them
• Review and create communication standards after reviewing the hospital to ensure that the required level of service is provided in accordance with the hospitals work standards
• Set standards for work for all departments, customer service, customer service and health informatics to ensure that services are provided according to the specified measurement standards
• Create and execute operational plans to guarantee that organizational goals are fulfilled
• Supervise the everyday operations of the organization and guarantee compliance with quality policies and procedures
• Screen and analyze operational execution measurements to distinguish ranges of advancement
• Lead and oversee cross-functional groups to guarantee practical venture completion
• Create and keep up operational arrangements and strategies
• Build up and keep up connections with key partners
• Create and actualize procedures to guarantee consumer fulfillment
• Develop and execute corporate-level strategies to drive business growth and profitability
• Analyze and evaluate competitors to distinguish development openings
• Create and actualize techniques to optimize organizational structure and forms
• Screen and analyze industry patterns to recognize potential openings and risks
• Develop and implement strategies to improve operational efficiency
• Foster a patient-centered healthcare culture and service excellence across the hospital while improving patient experience and patient relationships with medical staff
• Established committees to work on Patient Counseling and Guidance, psychological support for staff and patients, and social responsibility
• Work on the Balance Score Card to develop the hospital's strategy to raise efficiency and reduce gaps
• Conducting survey research to present all patients' opinions and analyze them in coordination with the various internal departments to raise performance measures
• Promote professional development to build a patient-centered workforce with human resources and develop operational programs
• Ensure compliance with JCI standards and requirements for the construction and operation of hospitals in cooperation with the medical, operational and nursing department
• Collaborate with risk management in the form of high risk analysis in accordance with risk management standards
• Set performance measurement standards for all operational departments related to patient service, communication unit, customer service, nursing and medical staff
• Identify the results of statistics and measurement standards to identify gaps and measure the extent of improvement and development, work to improve or complete them
• Review and create communication standards after reviewing the hospital to ensure that the required level of service is provided in accordance with the hospital's work standards
• Set standards for work for all departments, customer service, customer service and health informatics to ensure that services are provided according to the specified measurement standards
• Identified the areas in which patients are received, know their medical needs, and work to identify strategies and services provided according to their needs according to the geographical area, age and disease conditions that the hospital receives
• Analyzed the services provided by government medical institutions and study how to raise the services provided by the hospital to
increase the profits provided
• Applying new methods, including identifying the segment and quality of patients to determine their needs and distributing doctors and medical staff to rationalize internal consumption and reduce costs
• Collaborate with the executive management to support and review the policies and future planning of the hospital
• Increase awareness of the organizations policies and procedures through comprehensive training for new employees
• Analyze medical errors and identify their causes in order to provide care and the basis of patient safety and improve the reputation of the organization
• Ensure that patient confidentiality is maintained and maintained in accordance with HIPAA regulations
• Applied and equipped organizations with the electronic health information system from a paper system to an electronic system by analyzing technical gaps and gaps in the institution
• Leading a team from different departments to create an electronic medical system EPIC
• Developing and applying the automated system and training workers to use it efficiently and professionally
• Unified automated systems painfully in the institution and ensure that information flows smoothly and easily between all departments that require access to that data
• Analyze competitors activities and provide value-added feedback
on the costs of services provided to patients
• Conduct civilian visits and daily visits to all clinics and wards of the
hospital to ensure the effectiveness of the staff
EXPERIENCE
• Conducting independent scientific studies and research directed to support the research of the Department of Pulmonary Medicine
• Countering statistics, indicative data and maps for quality control
• Ensure compliance with occupational health and safety (radiation safety, biosafety, etc.)
• Ensure that there are protocols and procedural guides for everyone in accordance with the instructions and models of enlightenment (accompanying on the look)
• Preparing and submitting all regulatory requests (new studies, annual reviews, and amendments on an annual and periodic basis)
• Keep up-to-date written and electronic records and files Support all
activities in the hospital
• Created a system and guide that preserves the confidentiality of patients participating in scientific research and participating in studies
• Conducting data modification and update procedures and quality checks to ensure data accuracy
• Review reports, tables and lists to help analyze data, maintain records and store data
• Collaborated with GlaxoSmithKline Central Laboratory (GSK)
• Prepared scientific research on the adaptation of complex microbial communities to life in a sparsely nutritious environment
• Testing of different resistance genes found in microbial communities found in Lechuguilla caves
• Conducted independent scientific studies and research directed to support the research of the Department of Infectious Diseases
• Data analysis: Perform statistical analysis and graphics of data
• Tissue culture techniques and scientific research on determining the appropriate type of vaccine for infected cells in humans and criteria for measuring the extent of spread
• Measure the efficiency of the vaccine in cells to ensure its effectiveness through FACS flow measurement
• Analyze vaccine efficacy measurement data through direct cases using Flowjo
• Studied the efficiency of new drugs to deliver them to the brain using nanotechnology
• Brain tissue analysis to find out the efficiency and effectiveness of the drug reaching the required areas
• analyzed brain tissue to know the efficiency and effectiveness of the drug reaching the areas required for treatment by separating them using cryostat
EXPERIENCE
• Researching chemical connections for drug delivery through the blood-brain barrier synthesis of GM1 ganglioside, 7-nitroindazole, docosahexenoic acid and 3-nitropropanoic acid to attach fluorescent label to the surface of dendrimers.