I.T Operations and Social Media Co-ordinator
Noryx General Trading LLC
Total des années d'expérience :16 years, 3 Mois
Duties & Responsibilities
• Image editing via Photoshop for our website and social media posting for Instagram, Facebook and Twitter.
• Visual graphics via Photoshop to be use on our banners, flyers, backgrounds and layouts.
• Responsible for marketing strategies via social media platform.
• Securing and troubleshooting the office networking system.
• Hardware and Software installation on every computer and laptop of the office.
• Remote connectivity troubleshooting on laptops, computers and other devices.
• Managing the I.T facilities and purchasing needed equipment’s upon business needs.
• Doing site visit on 2 different stores aside from the main office to do a routine check of the electronic facilities.
• Installing biometrics for attendance of the employees.
• Making sure that the entire network of the office and store are virus free and protected to any form of threat.
• Managing the entire email system of the whole company, providing username and password to all of our employees.
• Manage office 365 accounts.
• Provides support for android and ios based platform devices
• Manage POS product configuration import and export via .csv files in Excel
• Manage Search Engine Optimization for the company’s website.
• Managing our website (www.stenders-cosmetics.ae) and doing back-end process for online purchases via MAGENTO platform.
• CCTV installation in the whole office and 2 stores, configuring on any device to remotely access the CCTV’s
Duties & Responsibilities
• Provides daily pleasant and best customer services to our guests
• Reserves tour slots from the suppliers upon the approval of the guests
• Online marketing, from dining, education, and beauty & wellness
• Online help desk for overseas guests
• Provides IT technical support like troubleshooting, network configuration and software installation
• Edit and optimize pictures to be uploaded on the website for tours and marketing section (www.godubai.com, desertsafari.godubai.com)
• Encodes records at back office for file management
• Manage Search Engine Optimization for the company’s website.
Duties & Responsibilities
• Provides software technical support for customers
• Assists managers, colleagues and new staff in setting-up trainings
• Provides guidance to colleagues in complying with company rules and standard protocols
• Keeps an organized and systematic tracking of customers’ appointments, information and special requests to assure full satisfaction
• Provides technical support in office like server and system troubleshooting, system set up and maintenance
• Analyzes market trend and demand
Duties & Responsibilities
• Maintains server (Oracle) and database
• Coordinates data verification and manages data sheets for multiple cycles
• Provides UPS application (Worldship) technical assistance to customers and colleagues
• Prepares daily reports and summaries for top management’s analysis
• Provides world class service and handling customer concerns
• Improves efficiency and a safe work place by conducting daily team meetings before and after each work shift
Duties & Responsibilities
(Microsoft PC Safety Technical Support)
• Provides technical support such as virus removal and computer repairs, monthly reconciliation of backed up data and payment system
• Analyzes the problem cause of hardware or software issues and provides quick resolution
• Helps customers to maximize their computer safety against hackers and viruses
• Provides adequate information to customers about different Microsoft software compatible with their system
(At&t Billing and Sales Account)
• Providing customer service for clients having question with their bills
• Up selling after resolving the customer’s concern, by providing technical information about cellphones, internet, cable t.v and homephone.
• Provide solid information to what the customer is looking for and helping them realize that a certain service is what they need for their daily lifestyle.
• Close the deal every call as much as possible.
Duties & Responsibilities
• Welcomes walk-in customers; assists customers in the showroom
• Provides information to customers about the product specification and helps them select by giving professional suggestions and recommendations
• Helps process payments by creating customer records, listing product details, tendering and assists customers to the cashier’s counter
• Prepares daily checklist inventory and requisition of stock and monitors the fast-moving products
• Accountable for the achievement of monthly sales target
Bachelor of Science in Computer Science major in Networking