عارف رجا

+ Direct end-to-end express store operations including inbound,
outbound, inventory control, and last-mile coordination
+ Lead and supervise 100+ associates (30+ Inbound and 70+ Outbound
staff in a high-volume environment
+ Manage daily processing of 2200+ customer orders while ensuring SLA
and KPI compliance.
+ Maintain high inventory accuracy with strict control over shortage,
monitoring
+ Ensure accurate documentation
of GRN, MRN, and DN records
+ Handle daily cash reconciliation and operational MIS reporting
+ Monitor shrinkage and wastage control to improve profitability
+ Supervised daily store operations and order fulfillment processes.
+ Managed inventory control and inbound/outbound logistics
+ Performed Root Cause Analysis (RCA) on customer complaints and
implemented corrective actions
+ Supported dispatch and last-mile coordination
+ Managed cash collection and reconciliation

• Managing all operations related to ES (Express Stores) Full ownership of the express
stores operational
• SLA and Metrics.
• Managing all aspects of express stores operations including Inbound, Outbound,
inventory, last mile
• Operations, manpower management, roster and training.
• Drop or reverting all emails.
• Maintain inventory as per possible no short, excess, expire and damage.
• Performance monitoring and collaborating with operation teams on
operational/customer experience
• Metric.
• Lead manage and motivate a full express store team within a time-sensitive and
demanding operational.
• Management OPH/ Distance pay/ Rider cost and Weekly payout.
• Cash collection and Cash reconciliation.
• Wastage control and shrinkage control.

• Strong Knowledge of Inventory Control & Material Management
• Responsible for Inbound/Outbound/Order Processing & Inventory Management
• Marking GRN, MRN, DN
• Monitoring Proper Storage & Preservation of Material/Item
• Ensuring Safe Handling of Materials/Item
• Doing Root Cause Analysis of the complaints generated by customers
• Supporting Packagings & Dispatching Function in Store
• Conducting inventory Audit, Location Audit, Shelf life Audit on daily basis for smooth
Operation
• Ordering Stock/Item in Time
• Cash collection and Cash reconciliation
• Ensuring on-time delivery with zero customer complaints
• Optimize Employee workflow &Team Handling in Store
• Maintain inventory weekly wise Store Audit (Inventory, 5s, Cash, Sanitary, Hygiene,
Assets).