Arjun Sivakumar

Sales and Marketing Associate at BATEC

• Bahrain - Manama
• My current job since September 2014

 Selling of ICT services & solutions (Enterprise Networking, Enterprise Security, Unified Communications, Consultative Technology)
 Promoting at all times the Company, Its Solutions, Products and Services
 Identify and develop new account / expand existing accounts within the defined territory.
 Generate business from major verticals such as Critical Infrastructure, Ministries, Corporates, Manufacturing, Education, Retail, and Healthcare & Hospitality Organizations.
 Preparing and submitting proposals
 Act as a Sales consultant to Company and Customer by educating oneself on the technologies, solutions and products that fall within your remit/portfolio primarily or secondarily and based on customer needs and criteria.
 Responsible for presenting and advocating Technology driven, efficient solutions and products to Customers based on requirements.
 Profit consciousness and company profitability on sales
 Reporting, Analysis and other documented requirements as and when warranted by Company and management to be within company SOP's and SLA's
 Adding new clients to the existing database
 Create, design and implement e-marketing campaigns
 Creating brand awareness
 Corporate Identity Audit
 Create reports that reflect on Pipeline/Forecast/Order book/Invoicing/Financial Summary and update them dynamically
 Customer Care Calls post completion of new projects /fault calls
 Handling Customer complaints, grievances and coordinating support and managing solutions, to benefit both company and satisfy customer.
 Handling the Annual Maintained Contracts and ensure preventive maintenance is carried out as per schedule.
 Coordinate communications such as: proposals, purchase orders, SOAs (Sales Order Acknowledgments, receipts, invoices, deliveries of goods and sales between internal departments, customers, logistic companies and vendors/distributors
 Implementing communication and response SOPs (Standard Operating Procedures)
 Telesales calls, cold calls, suspect calls, prospect calls and Result oriented calls to customers to facilitate growth of customers for the company, qualifying prospects and converting them into potential customer meetings for sales
 Handling applications and approvals from the Directorate of Wireless Licensing and Frequency Monitoring for Wireless and Bluetooth products. The Telecom Regulatory Authority Bahrain for Telecom related products (GSM/LTE).
 Ensure company participates in all tenders that are relevant to the company profile
 Receiving orders, acknowledging them, raising orders with Vendors
 Coordinating a project right from order placement to delivery/deployment and sign-off
 Handling Shipping & Logistics
 Induction for new employees
 Organizing joining kit and necessary work ids
 Vendor Management: liaise with all Channel and Regional management of vendors and reap beneficial resources in terms of Training, guidance, sales leads, knowledge and technical awareness including assist in periodic Mailer and email campaigns.
 Market Analysis
 At all times adhere to the presentation of himself as an ambassador of the Company within the guidelines and standard policies determined and defined by the company and its expectations of all employees.
 Self-education by attending webinars and completing product certifications.
 Identifying the sales ready lead and closing the sale.
 Initiate a meeting between the Sales team and the decision maker to introduce our products & services, educate the decision maker.