Head Of Administration
Bizcorp Services & Trading - The Doha Group
Total years of experience :17 years, 9 Months
Demonstrated excellent abilities in customer orientation by facilitating the Mental Qatar launch event and presentation on Talent Management Program held last 22nd of April, at the Grand Hyatt Hotel with 30 confirmed attendees from different business industries. Provided exceptional support to managers and co-workers, hence increased the overall efficiency by 30%. Generated presentations, proposals and drafted meeting minutes for corporate meetings. Provided administrative, financial, and logistical support to several different projects. Accurately managed, formulated, and compiled financial or budgetary data for the Group CEO.
Initiated the social media campaigns (LinkedIn, FB, Instagram, Pinterest & Youtube) for Al Reem Gardens, Al Handasa Complex, Ariane Tower, Bin Mahmoud Complex, Al Waab Compound, Destination Box in Duhail and other upcoming projects of Ariane Properties portfolios. Mediates with Retailers and Unit Owners of Ariane Properties on audit findings requiring immediate rectification. Increase office organization by developing more efficient e-filing system and customer database protocols. Developed and implemented company’s employee manual outlining all proper business procedures and office policies.
• Formulated and systematize the Retailer’s Contact Details, ensuring all details are kept up to date.
• Created and systematize the Retailer’s Trade Licenses & Business Policies/Insurances, ensuring all documents are valid.
• Contract Management of the Mall, ensuring all Service Delivery Contracts are valid.
• Adept at business correspondence with corresponding tracking reference number as per ISO Standards.
• Capable of raising purchase requisition requests via ERP AX Dynamics in line with Company and Finance requirements and ensure all invoices and delivery notes are processed for month end reporting.
• Liaises with Procurement & Warehouse individuals in order to receive and manage stocks, ensuring products are delivered on time to the Mall.
• Capable of Budget Preparation (CAPEX and OPEX) and Asset Management. Timely update of Operating Costs of the Mall and cascade the same to the concerned Department.
• Ensures tenant compliance with lease terms, memorandum of agreement, Ezdan Holding’s rules and regulations and account administration.
• Being involved in the Project from the Planning stages, Monitoring, Controlling and Closing.
• Generated reports and other work templates as per the operational requirements of the Mall and other Departments as well.
• Capable of Lease Administrations and Fit Out Protocols as per EHG-EM Standards.
• In-charge of the monthly roster of drivers as per the operational requirements of the Mall.
• Responsible for Retail Customer and Supplier Inquiries, involving purchase orders, items received, materials deliveries, payment certificates and being the first point of contact for all retail related queries.
• Other administration duties including petty cash handling, liaising with other internal departments and dealing with any retail related inquiries.
* Collection of monthly casual sales report from all retailers across The Marina. Ensure minimum of 95% compliance is achieved. Maintains an excel file for monthly sales data.
* Chase tenant on submission of insurance policies, trade license, contracts and other documents specified in the lease agreement for all EMG tenants across The Marina.Provides weekly updates on collection of trade licenses and insurance policies to Corporate Office.
* Updates tenant's contact details in the YARDI/Oracle and excel file sheet twice a year or as the need arises and cascade the same information to Marketing, Leasing, Finance and Multimedia.
* Facilitate the collection notice and follow up with tenants on payment of outstanding invoices on rental charges and late opening penalties.
* Daily pre-opening shop front audit for Dubai Marina Mall tenants. Maintains an excel file to ensure issues are resolved.
* Coordinates meetings with tenants for POS Integration. Collates technical survey forms and provides an update on the status of tenant's engagement for the roll out to the EMG IT HO.
* Assist on the renovation process, liaise directly with tenants which are lined up for renovation, secure and follow up the notice to renovate, renovation agreement & undated cheque then sought approval from CFO Office afterwards make endorsement with RDT to enable Malls Map Layout updates and then accomplished tenant fit out completion report to facilitate the process of release of renovation deposit cheque.
* Provides renovation updates for the following: CEO sheet weekly basis every Thursdays before 12pm and Asset meeting every 02 weeks every Sunday to be sent to EMG Projects.
* Conduct shop front audit including unit’s storage area before mall opens and during trading hours.
* Provide monthly summary of sales per sq.ft. comparative analysis of current month against the same month of previous year in the Corporate Office.
* Facilitate on the tenant’s coordination meeting/forum quarterly.
* My main task involves Human Resources, Accounting, Purchasing and Front Desk all rolled into one.
* Insurance processing and make sure that upon getting the approval, all of the involved parties provide correct information, and that the information is disseminated in a timely manner.
* Process accounts receivables and payables as needed.Prepare month-end reports and perform general administrative tasks.
* Purchase the highest quality merchandise at the lowest possible price and in correct amounts.
* Responsible for handling front office reception and administration duties, including greeting guests, answering phone calls, handling company inquiries, and sorting and distributing mail, schedule meetings and travel for executives.
* is responsible for ensuring profitable mall operations in accordance with Management's directives and income expectations.
* shall implement programs for the constant enhancement of the physical value of the mall by creating strategies in order to ensure a safe and secure environment that will encourage customers to continually patronize mall products and services.
* shall likewise effectively and consistently implement policies, guidelines and procedures across all areas in conformance with the standards set by the company, government regulations and statutory requirements in support to the objectives of maximizing shareholders' return and maintaining leadership in the retail industry.
* is responsible for the management of mall operations covering mall tenants, housekeeping, security, engineering, food services and car park as well.
* is responsible in preserving and increasing the value of owner's real estate investments.
* manage the day to day lease administrative operational activity, including outsourcing qualified tenants.
* ensure that the property is in good working condition with proper coordination to Engineering Department.
* ensure that all major functions of the department is well implemented and in accordance with the set standard of the company.
* ensure organized and systematic for billing and lease contract monitoring.
* is adept on business correspondence
* is responsible for ensuring that established procedures and guidelines are enforced on tenant constructions as well as coordinating with mall tenants on matters pertaining to systems and procedures regarding lease terms and store operations.
* ensures tenant compliance with lease terms, memorandum of agreement, house rules and regulations and account administration.
* periodically monitor tenant sales performance and audit tenant merchandise.
* coordinate with concerned divisions to ensure tenant's participation during sale events, corporate and thematic campaigns.
* ensure the proper implementation of Human Resources policies and procedures.
* also responsible for the proper implementation of the Company's existing guidelines and requirements pertaining to the constructions and renovation activities of all mall tenants to ensure that hard works are completed within specified plans and standards.
* provides customer service support such as but not limited to customer service techniques for associates, answering inquiries verbally about products or services, handling elevated customer complaints, approving returns, exchanges and other transactions requiring approval.
* attend the arbitration process relating to lodge customer complaints and mediates with the suppliers.
* develops customer service representatives by coaching, counseling, monitoring and appraising job results.
* provides information and communication by giving constructive performance feedback both verbally and in writing to associates, informing the latter about company and store policies, providing ongoing communication to the Store Management team, giving accurate information about an issue as necessary to Store Management, Receiving, Loss Prevention and to Corporate as well.
* Special passenger & VIP services, Lounge services, Lost and found services, Gate services, Dedicated passenger services, Check-in services, Arrival and transfer services and Airport ticketing sales desk.
* profiling the passenger and double checked all their travel documents.
* provides highest standards of personalize service and these includes attending to the immediate needs of passengers upon arrival and/or departure.
* Answer customers' questions, and provide information on procedures or policies.
* Bag, box, wrap, or gift-wrap merchandise,
* Compute and record totals of transactions.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Greet customers entering establishments.
* Issue receipts, refunds, credits, or change due to customers.
* Maintain clean and orderly checkout areas.
* Offer customers carry-out service at the completion of transactions.
* Process merchandise returns and exchanges.
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Resolve customer complaints.
* Sort, count, and wrap currency and coins.
* Accept reservations or requests for take-out orders.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Compile and maintain non-monetary reports and records.
* Post charges against guests' or patients' accounts.
* Sell other items to customers.
* Answer customers' questions, and provide information on procedures or policies.
* Bag, box, wrap, or gift-wrap merchandise,
* Compute and record totals of transactions.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Greet customers entering establishments.
* Issue receipts, refunds, credits, or change due to customers.
* Maintain clean and orderly checkout areas.
* Offer customers carry-out service at the completion of transactions.
* Process merchandise returns and exchanges.
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Resolve customer complaints.
* Sort, count, and wrap currency and coins.
* Accept reservations or requests for take-out orders.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Compile and maintain non-monetary reports and records.
* Post charges against guests' or patients' accounts.
* Sell other items to customers.
* Answer customers' questions, and provide information on procedures or policies.
* Bag, box, wrap, or gift-wrap merchandise,
* Compute and record totals of transactions.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Greet customers entering establishments.
* Issue receipts, refunds, credits, or change due to customers.
* Maintain clean and orderly checkout areas.
* Offer customers carry-out service at the completion of transactions.
* Process merchandise returns and exchanges.
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Resolve customer complaints.
* Sort, count, and wrap currency and coins.
* Accept reservations or requests for take-out orders.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Compile and maintain non-monetary reports and records.
* Post charges against guests' or patients' accounts.
* Sell other items to customers.
* Answer customers' questions, and provide information on procedures or policies.
* Bag, box, wrap, or gift-wrap merchandise,
* Compute and record totals of transactions.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Greet customers entering establishments.
* Issue receipts, refunds, credits, or change due to customers.
* Maintain clean and orderly checkout areas.
* Offer customers carry-out service at the completion of transactions.
* Process merchandise returns and exchanges.
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Resolve customer complaints.
* Sort, count, and wrap currency and coins.
* Accept reservations or requests for take-out orders.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Compile and maintain non-monetary reports and records.
* Post charges against guests' or patients' accounts.
* Sell other items to customers.
* Stock shelves, and mark prices on shelves and items.
* Answer customers' questions, and provide information on procedures or policies.
* Bag, box, wrap, or gift-wrap merchandise,
* Compute and record totals of transactions.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Greet customers entering establishments.
* Issue receipts, refunds, credits, or change due to customers.
* Maintain clean and orderly checkout areas.
* Offer customers carry-out service at the completion of transactions.
* Process merchandise returns and exchanges.
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Resolve customer complaints.
* Sort, count, and wrap currency and coins.
* Accept reservations or requests for take-out orders.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Compile and maintain non-monetary reports and records.
* Post charges against guests' or patients' accounts.
* Sell other items to customers.
* Initiate the party hosting
* Follow up pending orders
* Answer customers' questions, and provide information on procedures or policies.
* Bag, box, wrap, or gift-wrap merchandise,
* Establish or identify prices of goods, services,
* Greet customers entering establishments.
* Maintain clean and orderly selling areas.
* Offer customers carry-out service at the completion of transactions.
* Resolve customer complaints.
* Sort, count, and wrap currency and coins.
* Accept reservations or requests for carry-out orders.
* Compile and maintain non-monetary reports and records.
* Sell other items to customers.
* Bachelor of Arts and Sciences in Mass Communication Major in Communication Arts March 28, 2006/Graduated