Arlin Aranha

Led operations team spread across MEA managing the Inbound and outbound operations for +650 brands across Fashion, Beauty, Home and Lifestyle, Watches & Jewelry, Consumer Electronics in the Luxury Retail sector.
Developed and executed supply chain strategies, optimizing planning, supplier relationships and OTIF performance.
Managed inventory, product registration, and ensured trade/customs compliance.
Directed import/export logistics (air, sea, land, multimodal) and streamlined warehouse operations.
Led last mile B2B/B2C cross border distribution, procuretopay, and ordertocash processes.
Implemented SAP S/4HANA & Blue Yonder and standardized global processes for efficiency.
Drove continuous improvements using Kaizen and Lean methodologies.
Designed operating models with value stream mapping, enhancing endtoend supply chain performance and reducing costs.

Increased revenue by 30% through strategic account management and product expansion into LCL, FCL, Air, Road and Project logistics.
Improved tender win rates by 15% via implementation of enhanced pricing strategies and customer engagement.
Achieved 98% client renewal and 10% higher retention through tailored SLAs and customer relationship management.
Launched Pricing & Procurement Desks, securing 15% cost savings and 8% higher profit margins.
Enhanced team productivity, reducing cycle times by 40% and discrepancies by 35%.
Raised customer satisfaction scores by 25% and improved ontime order fulfillment to 98%.

Optimized Q2C & P2P customer journeys, reducing ordertocash cycle times and enhancing service delivery.
Implemented customercentric SOPs, SLAs, and analytics to track KPIs, order status, and satisfaction.
Standardized escalation procedures, achieving a 30% faster complaint resolution and 35% fewer complaints.
Created service blueprints and KPIs (FRT, FCR, CSAT), increasing FCR by 20% and improving AHT by 15%.
Built and trained a highperforming team, boosting productivity by 25% and reducing onboarding time by 30%.
Launched initiatives improving engagement, retention, and crossfunctional collaboration.

Strategically secure and cultivate new accounts with an emphasis on profit maximization and bolstering trade lane volumes.
Target and acquire freight and warehousing business from specific verticals identified by the group as key opportunities for growth.
Nurture robust relationships with customers by delivering costeffective solutions, promptly resolving issues and conflicts, and conducting regular performance reviews.
Enhance the acquisition and development of new accounts by implementing targeted strategies that not only maximize profits but also contribute to the expansion of trade lane volumes.
Identify and capitalize on opportunities within targeted verticals to further strengthen the group's presence and market share.
Demonstrate a commitment to customer satisfaction through proactive problemsolving, efficient conflict resolution, and a continuous review of performance metrics.

Acted as the primary point of contact for clients in Retail, FMCG, Healthcare and Industrial Goods, ensuring their unique logistics requirements were met with precision.
Coordinated inbound and outbound logistics, inventory management, and order fulfillment for multiple high value accounts.
Monitored and managed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure optimal service delivery.
Collaborated with warehouse, transportation and supply chain teams to resolve operational challenges and streamline processes.
Utilized Warehouse Management Systems (WMS) and ERP platforms to track shipments, manage inventory, and generate client reports.
Addressed and resolved customer inquiries, complaints, and escalations promptly, maintaining high levels of client satisfaction.
Ensured compliance with industry regulations and client specific requirements, especially for sensitive sectors like Healthcare and FMCG.

Implement an advanced order management system that integrates demand forecasting and supply planning for more accurate inventory management.
Utilize data analytics and forecasting tools to anticipate demand fluctuations and optimize inventory levels, reducing stockouts and excess inventory.
Establish a robust communication protocol with overseas suppliers and manufacturing units to ensure timely updates on production status.
Streamline the preparation of shipping documents by implementing automation tools and templates to ensure accuracy and compliance with sales conditions, customer requirements and banking regulations for Letter of Credit Payments.
Implement a centralized inventory management system for realtime tracking of stock levels, dispatches and deliveries.
Enhance recordkeeping processes to include detailed information on returns for repairs under warranty, facilitating better warranty management.