Assets & CAFM Lead
Serco (Riyadh International Airports)
Total years of experience :15 years, 4 Months
Working as a managing agent to manage the performance of major service providers in Riyadh airports
01. Ennova for Airdrome
02. Initial Saudi Group for terminals and Royal terminals
03. Al Yamama for land side
Leading the CAFM system for Operations and Maintenance
Maintenance Planner for Siemens Mobility | Qatar Foundation (QF) - Education City People Mover System (Tram)
Configuration management and baseline with change management for Rolling stocks and infrastructure
- Preventive Maintenance planning in Maximo System (IBM)
- Daily, Weekly, Monthly planning and scheduling deliveries to achieve the KPI.
- Acted as a core leader of Planning team in Managing Assets of Dubai International Airports (DXB).
- Attending regular client meeting and updating the management relevant action plan and recommendation.
- Conducting daily operations meeting with Store, Procurement and other departments of the company.
- Coordinating with Airport operations team and joint control room (JCR) to get permission for assets maintenance shut down.
- Preparing forecasts of materials and man power availability.
- Preparing daily reports to highlight progress and trends
- Business Development - Identify potential customers and develop business plan with sales forecast.
- Develop product-marketing plan and directly report to Chairmen.
- Customer Relationship Management - Customized Insightly CRM system to manage customer profiles, tasks, reminders, meetings and correspondence.
- Audit and Risks management system demonstration and presentations for customers.
- Prepare business proposal documents after carefully analysing customer requirements.
- Propose ACL solutions for client’s audit and data analysis needs and Setup trial version of solutions.
- Meeting Chief internal auditors, Head of IT Departments of corporates for proposing ACL solutions.
- Attended ACL services workshop and training program in New Delhi.
- Prepare Quotations, Invoices and Purchase Orders for ACL Audit tools.
- Organize internal and external meetings with corporate clients - Prepare and share Minutes of Meetings.
- Hand on experience with ACL Governance, Risks and Compliance - GRC, Data Analytics, Audit Exchange Server and Dashboard.
- Account Management
System Analysis
InfoTrack - Project Portfolio Management System - InfoTrack provides business driven Portfolio Management and Project Management in assisting small to large scale global teams to make the near real-time decisions to deliver Business and Customer value. The near real-time nature and elastic scalability nature are the two key features of InfoTrack System which is recommended and marketed by IBM.
The followings were the main tasks in the project
- Requirements Gathering - Acted as the key Business Analyst to gather requirements for system enhancements, change requests and new developments
- Business Analysis - Identified key impacts of requirement changes and new enhancements to the system and proposed solutions
- Requirements Documentation - Business Solution Specifications for new requirements and system enhancements and Software Requirements Specification
- Internal Acceptance Testing - Performed Internal Acceptance Testing (IAT) before live deployments
- Issue Management - Acted as a key person to manage issues via Request Tracker (RT) system including issue analysis, testing issue fixes and support related activities
- User Trainings - Provided system training for end users
- System Demonstration - Demonstrated the key functionality of the system to the project management team and other key stakeholders
- Managing Demo System - Managed the system demo environment
- Quality Standards - Followed CMMi Level 3 and ISO 9001 Quality Standards
- Arabic Translator - Act as the key Arabic Translator and Tester for User Interfaces - Web Self Care - Telecommunication
2010 June /2011 August - Internship (Industrial Trainee) Business Analyst/ Consultant at Virtusa Corporation gained exposure of working in the following fields.
- Worked in an Internal Research Project “Social Media Strategy Development”.
- Citi Stars (Citi Bank Application) - PRPC Functional Requirement Document (FRD), Business Requirement Document (BRD).
- Citi Security (Citi bank application) - PRPC.
- Identified Business Rules, Process Flows and developed Functional Requirement Documents.
- Experienced in Bizagi Process Modeler
- Projects undertook from Kuwait Ministries.
- Efficient resolution of customer satisfactions, Development and implementation of enhanced procedures for assisting customers with their special needs (printings).
- Worked as a project leader of all printing work from Kuwait National Petroleum Company (KNPC)
Bsc (hons) in Information Systems with Business Management
• Modules Studied - Personal Computer Base Applications - Digital Circuits and Logic Design - Business Management - Visual Basic Programming - Communication Skills in English - Elements of Electronics - Introduction to Database Systems - Mathematics for Computing and Business
