Delivery Manager
AKQA
Total years of experience :15 years, 5 Months
A
● Gathered and defined requirements, drafted RFP, SRS, SLAs, and drove
implementation of software tools such as SalesForce CRM and WordPress
● Maintained external website and social media presence on Facebook
● Rolled out organizational intranet, ticketing system, and other applications
to increase organizational effectiveness and ensured smooth operations for
all technical systems within each vertical of the nonprofit
Supervised technical staff, advised internal departments and clients on technical
issues, scheduled resources, provided estimates, interviewed candidates,
coordinated with third parties, organized internal testing, and performed other day to
day managerial tasks.
● Relaunch of the complete MINIChina.com.cn website
● Redesign of Canon.com.cn homepage and implementation of OpenCMS
● Launch of new showroom structure on BMW.com.cn and viral campaigns
Designed websites for market research firm, including client reporting interface for
Porsche and organized market research panels.
Lead .NET developer for quarterly releases for flagship Customer Experience
Management (CEM) solution used to measure, analyze, and respond to the quality
of customer interactions.
Extended the capabilities of Product Lifecycle Management (PLM) tools using Java
SDK for client in aerospace industry.
Skills Business ● Project management, cost estimation, resource allocation, planning ● Advertising, accounting, finance, and taxation fundamentals ● Interviewing, hiring, training, and development of staff