frontdesk receptionist
American Medical and Dental Center
Total years of experience :8 years, 8 Months
Greet people as they come into the office.
Schedule appointments.
Take and process payments.
Perform administrative tasks (answer the phone, take
messages, contact clients, file records, basic accounting, and more)
Ensure timely response to all the telephone calls received at
the front desk and respond or transfer them appropriately
ensuring highest levels of customer care
Ensure front office reception area is ambiance is appropriately
maintained to comfort patients Patient Registration:
Welcoming the patient to the facility and ensuring all of the
patients questions are responded with accuracy.
Carrying out the registration process to assist the patients for
doctor appointments, laboratory tests, radiology tests and any
other services as desired / required.
Ensuring registration documentation are complete to adhere
to the department policies and procedures
Processing Insurances pre approvals thru E-claims, DHA portals,
or Insurances Portals such as Jet (Neuron.NAS), Nextcare,
OMAN(Sukoon), Metlife, Daman, and many other.
Processing Reimbursement with Invoices for non-direct billing
insurances.
Responsible for developing and communicating schedule for all flights,
Arrange Hotel Accommodation/Reservations and Transportation for the Captains, First officers, Ground Engineers, Load Masters.
Communicate updates of the flights, thru emails, what’s app or any medium of communication available to the Crew Members or personnel’s related to the issues
Arrange hotel reservations extension as per hotels internal records using Microsoft excel.
Monitoring Leaves of crew members per given schedule. Sorting out details of Pilots/FO/GE/LM in excel sheets like
Extensions, Revision or Personal Details in default formula, Send emails related in Hotels, Transportation amendments Accordingly.
Preparing courier documents like crew I D and Validation Permits of Pilots.
Answers calls over the phone in a timely and professional manner.
Use LEON Software (comprehensive Aviation Web-based system) in managing flight schedule and track down flight status and crew members’ details. via
• Abide by the Company’s Employee Handbook.
• Assist in the primary transactions in the Processing Department;
• Setup and maintain client files, utilizing knowledge of record-keeping and procedures, and
• control of confidential materials and documents;
• Submit monthly report to superior;
• May assist in performing marketing procedures by organizing events, seminars, information sessions and any activities that will increase the sales of the company; May assist in performing basic bookkeeping tasks such as preparing invoices and bank deposits;
• Maintain client’s status reports;
• Respond to telephone, in person or e-mail enquiries or forward to appropriate person;
• Respond to customer inquiries, maintain good customer relations;
• Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures; and
• Ensuring that the development and execution of such projects is properly handled and administered.
● Lead and develop people to execute outstanding QSC & V, build sales and control costs to deliver optimum business results for a restaurant.
● Demonstrate and reinforces the leadership behaviors and basic people minimum necessary to gain commitment from crew and leadership
● Properly executes, enforces and manages all food safety and sanitation requirements and practices.
● Controls assigned P & L line items. Controlling food components, labour, waste and cash while managing the area.
● Maintain good relationship with customers and staff.
● Make decisions and solve problems concerning staff and customer satisfaction.
● Monitor actions of staff and customers to ensure the health and safety standards.
• Generate, Process and Execute transaction from Western Union Point of sale (Remittances around the globe), Airlines Ticket (Cebu Pacific and Philippines Airlines) and government fees.
• Conducts selling activities (e.g., client calls/ Visits etc.) to increase branch transaction volume and profitability.
• Promotes the “one-stop-shop” store setup of e-Biz and cross sell Western Union and other e- Biz products and services either face to face or via telephone selling
• Coordinates with marketing on product launches and branch /local stores marketing promos.
• Handles over-the-counter (OTC) transactions (of products and services offered by e-Biz) according to prescribed policies, guidelines, processes and services level agreements.
• Complies with escalation procedures for transactions that are beyond set authority limit.
• Conducts beginning and end of day branch protocols/activities based on prescribed policies and procedures (e.g., branch/Vault opening, cash count, post review, filing, etc.
• Prepares and submit accurate and timely branch reports based on prescribed timelines (e.g., End of Day Report, Daily Cash Position Report, etc.)
• Reconciles and/or report transaction errors, discrepancies and variances immediately to the proper channels (person or group) based on policies and procedures regularly.
• Conducting market research to identify selling possibilities and evaluate customer needs.
• Actively seeking out new sales opportunities through cold calling, networking and social media.
• Setting up meetings with potential clients and listening to their wishes and concerns.
• Check stocks availability (Outright and Consignors) in the store.
• Housekeeping of Back Room Management.
• Check completeness and quality of delivered products especially HVI (High Value Items), HPI (Highly Pilferable Items) and follows proper procedure of receiving of products.
• Strictly monitors shelf life and expiration of stocks
• Safe keeps Marketing Collaterals and unused fixtures in the storage area.
• Timely replenishments of products in the selling area.
• Prepares and submits “Out of Stocks” and “Critical Stocks” to Team Leader Client Support/ Store Manager.
• Assists Team Leader Client Support in maintaining good housekeeping of the FSR and external storage area.
• Complies with all set Customer Service Standard
Deans Lister, Cum Laude Conduct Field Studies/ practice teaching in Remote Highschools as part of the Curriculum,