Arnold Bonagua, Level 2 Technical Support Representative

Arnold Bonagua

Level 2 Technical Support Representative

Teletech

Lieu
Philippines
Éducation
Diplôme, Computer Technician
Expérience
10 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 7 Mois

Level 2 Technical Support Representative à Teletech
  • Philippines
  • août 2007 à juillet 2010

DUTIES AND RESPONSIBILTIES

1. We provide DSL technical support to Verizon Online Customer in the US.
2. Provide Basic Technical Computer repair by phone
3. Installations of different programs supported by the account
4. Provide Troubleshooting
5. Computer Networking System
6. Computer Repairs
7. Provide recommendation and upgrade assistance
8. Installation of Anti-virus and Firewall
9. Perform other function as maybe assigned by the superior

VERIFIER à COMMISION ON ELECTIONS
  • Philippines
  • avril 2007 à août 2007

DUTIES AND RESPONSIBILTIES

1 We verify and checked the Election Returns to be used in incoming election.
2 Perform other function as maybe assigned by the superior

ENCODER/SURVEYOR à PROCUREMENT WATCH INC (PWI)
  • Philippines
  • septembre 2006 à mars 2007

DUTIES AND RESPONSIBILTIES

1. We initialize the DEEM Project (Deferential Expenditure Efficiency
Development)
2. Perform survey and interview investigations.
3. Encode the acquired data to the computer.
4. Make a daily report to my immediate superior.
5. Perform other function as maybe assigned by the superior

ENCODER à FELLOWSHIP OF CHRISTIANS IN GOVERNMENT
  • Philippines
  • mai 2005 à septembre 2006

DUTIES AND RESPONSIBILTIES

1. Arrange appointment with the doctor for door to door visitation.
2. Encode and Make a schedule of activities
3. Update Zonal Values with the BIR
4. Tax Information Campaign
5. Dissemination of EPRA’s Primer
6. Perform other function as maybe assigned by the superior

Owner à Heaven Touch Internet Cafe
  • Philippines
  • janvier 2000 à avril 2006

DUTIES AND RESPONSIBILTIES

1. Assemble computers, and installations of programs
2. Troubleshooting, Networking, Repairs
3. Conduct Computer tutorials
4. Entertain and assist clients
5. Promote new services

Éducation

Diplôme, Computer Technician
  • à The BESTech
  • octobre 2007

3rd Honorable Mention

Baccalauréat, Bachelor of Science in Accountancy
  • à Far Eastern University
  • octobre 2006
Etudes secondaires ou équivalent,
  • à Andres Soriano Junior Memorial School
  • mars 1993

Specialties & Skills

Installations
Installation
Science
Tutorials
Routing
 Knowledge in Computer Assemble, Troubleshooting & Computer Repair.
 Knowledge in general accounting, financial reporting and monitoring
 Knowledge in Graph, Chart and Statistical Reporting
 Specialize in Networking, Routing and Internet Sharing
 Knowledge in Xerox Machine and other Office Equipments
Driving Vehicles
 Computer Literate (Microsoft Word, Excel, Power Point )

Langues

Anglais
Expert
Filipino
Expert