Arnold Espinosa

CUSTOMER SERVICE:

Ensure high level of customer service by maintaining a positive, empathetic, and professional attitude towards customer at all times.

Handling customer complaints.

Provide appropriate solutions and alternatives in a timely manner and follow-up the same for resolution.

CASHIER:

Greet and welcome all customers in a positive, friendly and courteous manner at all times.

Register all onboarding customers in the system for future reference.

Apply KYC or Know Your Customer policy to all onboarding customer. This includes their name, address, contact number, employer and their job.

Apply KYCC or Know Your Customer’s Customer.

Apply CDD (Customer Due Diligence) and EDD (Enhanced Due Diligence) while doing transactions.

Ensure that customers are not doing illegal activities, third party and company transactions by asking questions in a fair and professional manner in accordance with AML/CTF and company policies.

Inform accurate information to the customer about products and services and cross-sell it to them.

Collects cash or debit card payments from customer.

Ensure to return their change when accepting cash.

Apply “NO SIGNATURE, NO TRANSACTION” policy.

Cross check transaction with the customer and ensure that they have signed the receipt to confirm that it is genuine and correct.

Thank customer for patronizing the company and the services it offers.

Ensure that the customer is highly satisfied with your service.

Maintains a clean and safe working environment in accordance with the company policy and procedures.

Balances cash drawers by counting cash at the beginning and end of work shift with the supervision of the service leader or manager to avoid cash short or cash excess.

Contributes to team effort by accomplishing related results as needed.

Verify reports such as Customer Registration, Receive Money, Gold and Blue Card Issuance versus system reports.

Generate Reconciliation Report at the end of the day and make sure to send it to all concerned departments.

Perform any related duties that maybe assigned.

Create Job Cards.
~ Check/Monitor opened job cards for quotation, on process and for payment.
~ Follow up customers for payment.
~ Ensure Cheque and LPO payment has approval from the Credit and Collection Department before closing any transaction.
~ Create Time Booking
~ Generate Cash and Credit Invoices
~ Ensure that all released equipment/machine is properly documented with relevant attachment.
~ Support HR, Accounts, and Sales Department with regards to documents such as invoice copy, delivery notes, and the like if available.
~ Answer telephone calls and e-mails.
~ Arrange sending documents to its respective departments for approval.
~ Handling of Petty Cash Fund.
~ Ensure expenses are properly accounted.
~ Processing Cash Reconciliation.
~ Perform other duties that maybe assigned.

- Prepare weekly payroll of Staff and Skilled Workers.
- Update Daily, Weekly and Monthly Expenses.
- Prepare Cash Vouchers.
- Inventory of machines, equipments and other construction materials and supplies.

- Prepare Cash and Cheque Vouchers.
- Prepare Monthly Sales and Expenses Summary Report
- Audit everyday Sales Report of all Branches.
- Check Inventory Reports.
- Assists in the preparation of payroll.
- Prepares discrepancy report.
- Visiting All branches for inventory and audit.
- Prepare Withholding and Percentage Taxes.

- File 201 Files of Employee.
- Prepare SSS Remittances.
- Process SSS and PHILHEALTH of new employees.
- Process Business Permits.

- PreparesFinancial Statement of the Company.
- Check/Audit Reports of the Company.
- Prepare monthly Sales and Expenses Summary Report.
- Prepare Withholding, Vat, and Percentage Tax.
- Prepare Payroll of Employees.

- Cash Witnessing.
- Generate Discrepancy Report.
- Generate Spot Cash Count in all outlets.
- Generate Spot inventory.
- Report to the President every week for updates and other matters.

Before Cut-off

*Checking of F.O Cashiers Report versus Attachments ie.
-Cash Entry- Peso
-Cash Entry- Dollars
-Cash Paid-Outs
-Credit Card
-Accounts Receivables

*Checking of F.O Cashiers GL posting versus Laundry guest ledger.
*Checking of F.O Cashiers GL posting versus Health Club ledger.
*Checking and posting Health Club Revenue.
*Check and validate Guest Registration Cards.
*Check and validate Room Reservation Request.
*Check and review Letters of Authority and Booking Orders on
Corporate and Travel Agencies.
*Review Banquet Event Order, Contracts and addendum.
*Reconcile actual posting versus Advance Deposit.
*Check and assuring card verifications or advance deposits for Foreign Individual Travelers (F.I.T)
*Checking and validating deposits for incidental charges.
*Check and validating applied room rates for Corporate and F.I.T's
*Verify and confirm Extended Guest Stay.
*Verify Cashier's posting on Group GL versus Cost Breakdown.
*Verify Free of Charge (F.O.C) and approved Complimentary Reservation Request (CRR), Segregate Coupons and Gift Certificates.
*Checking of Tentative Potential Room Revenue versus F.O's room allocation and proper breakdown.
*Generate Potential Room Revenue and reconcile with F.O Desk Clerk's generated room revenue.
*Implement and posting of room revenue.


After Cut-off

*Reconcile F.O G/L versus Food and Beverage Outlets.
*Implement System Cut-off.
*Generate Guest High Balance Report.
*Check, reconcile and generate consolidated A/R Summary Report.
*Post and generate Audit Discrepancy Report.
*Generate Central Cashier transaction.
*Implement System Close-Day.
*Generate Daily Revenue Report (DRR) or Revenue Summary Report.

- Prepares payroll for all the employees including Board of Directors.
- Receive payments from students.
- Pay bills before due.

- Prepare invoice.

- Gives high quality service to customers.
- Maintain cleanliness and orderliness of the store especially in dining area